Small Retailer
Speed of Service
Understand how your team operates on the ground - where they are, how they respond, and whether tasks are completed. Replace assumptions with measurable execution across all operational roles.
Staff Heatmap
Shows where staff spend time across the store using aggregated movement patterns, similar to a football heatmap. Highlights whether key zones, counters, queues, seating, are consistently covered. Provides a spatial view of team positioning, helping identify gaps in coverage and whether staff are present where demand typically occurs.
Activity & Coverage Pattern
Shows how staff activity levels change throughout the day and how they align with customer demand. Highlights whether staffing intensity increases during peak periods and reduces during quieter times. Provides a time-based view of execution, helping assess whether team effort matches operational needs across different trading conditions.
Time Allocation
Breaks down how staff spend time across tasks, serving, cleaning, idle, or moving between zones. Highlights inefficiencies and imbalance in workload distribution. Supports better task planning and ensures staff effort is aligned with operational priorities.
SOP Adherence
Tracks whether key operational tasks are performed - table cleaning, maintenance routines, audit tours, based on actual movement and activity. Ensures that daily operational standards are followed consistently and highlights gaps in execution that impact customer experience.
Execution Scorecard
Aggregates staffing coverage, response behaviour, and operational execution into a standardised score across all stores. Enables benchmarking against targets and identifying underperforming locations. Provides a consistent way to evaluate execution quality without relying on subjective assessment or manual reporting.