Key Features
Managing Devices
Monitoring Your Device Status
System Health Check - Allow store owners or their administrators to proactively monitor all their devices.
Automated Alert - In case of any potential system issues, an instant alert will be automatically triggered and sent to the registered user, enabling them to take appropriate action and ensure system usability.
Monitoring Data Accuracy
Accuracy Audit Report - Our specialists optimise all installed people counting devices for your store environment, supported by video proof.
Data Integrity Report - Store owners can easily monitor data accuracy and data trend over time, with automated alerts triggered for any anomalies or changes in the store environment, ensuring timely corrective measures.
Configure Store Details
Configure Your Store Information - Store owners or their administrators can setup their store details at ease with an easy-to-use user interface.
Customise Your Own Operating Hours - Customise operating hours based on the unique needs of each store in different areas.
Managing Accounts
User Account Creation
User accounts can be created for team members, each with a unique user ID and password. This enables users to access the FootfallCam Control Panel from any networked location, ensuring convenient and secure access tailored to their specific needs.
Access Control Management
The system administrator has access to account information, granting or modifying access rights as needed and disabling accounts when team members leave the company. They can also restrict or allow changes and access to pre-sets for all sensor models. Additionally, system administrators can also have control to restrict or allow specific data access for designated groups of people, ensuring secure and customised management of the system.
Setting Up Mailing List for Report Sending
Allows setting up multiple user emails. Relevant reports or notifications can be scheduled and automatically emailed to the right users on a daily, weekly, or monthly basis. This streamlined approach saves time and ensures that key stakeholders receive the necessary data for informed decision-making.
Managing Issues
Support Ticketing System
Recommended for: Issue Reporting and Progress Tracking
All users are provided with access into the Support Ticketing System to report the current issues with their people counting devices. FootfallCam support personnel will diagnose the issue and liaise directly with the customer to provide a resolution within the SLA.
Go to Support Ticketing System
Quick Self-Service Answers via FAQ
Recommended for: Quick Answers for Common Issues
FAQs provide quick answers and solutions for common issues in the people counting system. It covers installation, troubleshooting, and optimisation, promoting self-help and saving time. Accessible resources empower users to resolve challenges independently.
Go to FAQs
Instant Assistance via Chat App
Recommended for: Installation Support
Upon the book-in of an installation. we provide standby support via instant messaging system, FootfallCam Chat App to facilitate installations that are carried out at any time of the day.
Communications with installer are done real-time to ensure that the installation is done correctly in a single visit with minimal efforts and hiccups.