Drive Thru SLA Tracker

Measuring the serving time at each of the counters in the drive thru


Live dashboard of Drive-thru Operation

Drive-thru tracker can be implemented in various service operators. It can help to identify the bottlenecks that are slowing down the whole service process so that a proper and measurable action can be taken. The solution also generates meaningful dashboard, report, and predictive analysis for staff and managers.

FootfallCam People Counting System - Live dashboard of Drive-thru Operation

Complete visibility of pick-up waiting times

Live dashboard provides complete visibility of your entire drive-thru operation and understand real-time performance from store-to-store. Staff can visually know the roots of the problem and react quickly on specific counter to improve the whole drive thru speed, so to provide a strong return on investment.

FootfallCam People Counting System - Complete visibility of pick-up waiting times

Application Design

Drive Thru Timer - SLA Tracking System

AI Centroid™ combines with the Automatic Number-Plate Recognition (ANPR) technology to read car registration plates, so to differentiate different individual cars. The CCTV cameras are usually mounted in front of or after each predetermined counter to provide enough space for the camera to capture the car plate number and log the time-stamp. The time-stamp logs from multiple cameras are being processed or aggregated and stored in the server, so to process into meaningful dashboard, that could be reflected on any TV display in the restaurant.


  • Total Order Time
  • Total Pickup Time
  • Bay Waiting Time
  • Total Time
  • Total Number of Serves
  • In-Queue Number
  • Customer Satisfaction Rate
FootfallCam People Counting System - Drive Thru Timer, SLA Tracking System