Small Retailer
Complete Visibility for QSR Operations
Operations run under pressure, especially during peak hours. Queue builds, staff move, and orders accumulate at the same time. These events are observed separately. There is no single, reliable view of what is happening across the store at any moment.
From Orders to Operations
The system presents queue, staff, seating, and order accuracy together. All signals are measured continuously and shown in one view. The state of the store is no longer fragmented. It is visible, consistent, and updated in real time.
What It Measures
Queue, staff, seating, and orders are not treated as separate problems. They are measured as part of one system. Each signal is recorded continuously and aligned in time. This creates a consistent operational state, rather than isolated observations.
Waiting Time: Speed of Service
Measures time after ordering until pickup. Detects customers and drivers waiting without visible queues. Outputs include waiting distribution, peak-hour load, and active waiting counts across zones. Supports monitoring of dispersed waiting areas created by kiosk and mobile ordering.
Kitchen Flow: Staff Efficiency
Tracks time spent at preparation, cooking, and assembly stations. Identifies delays and imbalance between stages. Outputs include station-level duration, bottleneck detection, and flow consistency across different time periods and stores.
Picklist Cam: Order Verification
Verifies items during order packing at the handover station. Compares packed items with order list and records the process.Supports reduction of picking errors and provides traceable records of packed orders.
Table Turnover: Seating Utilisation
Measures seating occupancy, table usage, and time between customers. Detects delays in clearing and cleaning tables. Outputs include turnover rate, usable seating capacity, and availability during peak periods.
SOP Adherence: Operational Consistency
Tracks routine operational activities through movement and zone coverage. Provides signals for cleaning cycles, walkthroughs, and general discipline. Outputs include adherence indicators and continuous scorecard across store operations.
People Counting in Action
Queue Detection
Waiting Time
Managing Rush Hour
Ensure Right Level of Coziness
Queue Detection
One People Counter at Ordering Area
- Queue Length
- Average Waiting Time
- Average Serving Time
- No. of Checkouts Required
Waiting Time
One People Counter at Pickup Area
- Queue Length
- Average Waiting Time
- Average Waiting Time
- No. of Checkouts Required
Managing Rush Hour
One People Counter at the Entrance
- Visitor Count (In/Out)
- Total Occupancy (Cafeteria)
- Peak Hours vs Non Peak Hours
- Predicted Occupancy
Ensure Right Level of Coziness
One People Counter at the Dine-In Area
- Visitor Count (In/Out)
- Seating Occupancy
- Desk Availability Duration
- Cleaning Alerts
System Layout
All modules run on a single in-store processing unit. Data is processed locally and synchronised to central dashboard for multi-store comparison.
Standard Outputs
Each store produces a consistent set of operational metrics for comparison, reporting, and monitoring across locations.
Operational Index
Performance can be expressed as a consistent index across stores. Queue, staff, seating, and accuracy contribute to a unified score. This provides a structured way to compare operations and track changes over time.
Enterprise Grade Software Platform
Queue Monitoring Dashboard
Provides real-time queue visibility, helping managers reduce wait times, optimise staffing, prevent abandonment, and maintain service speed during peak hours.
Live Staff Monitoring Dashboard
Enables managers to track staff allocation and productivity live, ensuring optimal deployment, faster service, and immediate response to operational inefficiencies.
Staff Activity Heatmap
Visualises staff movement and activity patterns, helping operators identify inefficiencies, improve task allocation, and optimise workflows across different store zones.
Store Leaderboard
Ranks stores based on key performance metrics, enabling leadership to benchmark performance, identify top performers, and drive healthy competition across locations.
Store Performance
Delivers comprehensive insights into operational and sales metrics, helping stakeholders evaluate store efficiency, identify gaps, and make data-driven improvement decisions.
Live Operation Dashboard
Offers a real-time overview of store operations, enabling quick decision-making, immediate issue detection, and ensuring smooth, efficient day-to-day performance.
Local Case Studies
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