Server Migration Overview
At certain point of pushing data from your FootfallCam™ Devices to FootfallCam™ Central Servers, your organisation might decided to host the FootfallCam™ Solution onto on-premise servers. During this transition, all the data that is in FootfallCam™ Central Servers should be migrated to your own servers. FootfallCam™ offers Data Migration Service with one-time fee to perform the following jobs:
- Software Installation and Configuration*
- Data backup and transfer from FootfallCam™ Central Servers
- Data restore in your servers
- Post-migration data validation
Contact us by emailing to [email protected] for more enquiry or/and placing the order.
You are required to provision your own server(s), ensure your server(s) has meet the system requirements, and provide remote access to FootfallCam™ Technical Personnel to perform the installation and migration jobs. Kindly refer to Hosting Solution to Your Server to understand the pre-requisites, system requirements and network requirements.
Server Migration Use-case
Server Migration can be proceed with the following use cases:
- Migration from FootfallCam™ Central Servers to client-hosted on-premise server(s)
- Migration from on-premise server(s) to another on-premise server(s)
At the moment, FootfallCam™ does not offers migration from client on-premise server(s) to FootfallCam™ Central Servers due to technical difficulties, but will be supported in future.
Server Migration Process
During the migration, you will need to take required action in accordance to the migration stage to ensure the smooth process can be carried on.
FootfallCam™ Central Servers to client-hosted on-premise server(s)
Below shows different stage of the Server Migration Timeline, with responsibilities listed for both FootfallCam™ and for Customer to action:
| Stage | Description | FootfallCam™ to Action | Customer to Action | Duration 1 |
| 0 | Server Provisioning and setup (Read here) |
|
|
Day 1
1hr (FFC) |
|
SERVICE OFFLINE 2 |
||||
| 1 | Data transfer and device redirection |
|
|
Day 2
2-6 hrs (depending on the network condition) |
| 2 | Software Installation and Configuration |
|
- | Day 2 or 3
3-4 hrs |
| 3 | Data restore |
|
- | |
|
SERVICE ONLINE |
||||
| 4 | Data validation |
|
- | Day 3~
1-2 hrs |
On-premise server(s) to another on-premise server(s)
There are 3 different scenario on migrating between client on-premise servers in this section:
- Primary Server Migration - new IP address
- Primary Server Migration - retail the same IP address
- Secondary Server Migration
Primary Server Migration - new IP address
| Stage | Description | FootfallCam™ to Action | Customer to Action | Duration 1 |
| 0 | Server Provisioning and setup (Read here) |
|
|
Day 1
1hr (FFC) |
|
SERVICE OFFLINE 2 |
||||
| 1 | Data transfer and device redirection |
|
|
Day 2
2-4 hrs (depending on the network condition) |
| 2 | Software Installation and Configuration |
|
- | Day 2~
2-4 hrs |
| 3 | Data restore |
|
- | |
|
SERVICE ONLINE |
||||
| 4 | Data validation |
|
- | Day 2~
1-2 hrs |
Primary Server Migration - retail the same IP address
| Stage | Description | FootfallCam™ to Action | Customer to Action | Duration 1 |
| 0 | Server Provisioning and setup (Read here) |
|
|
Day 1
1hr (FFC) |
|
SERVICE OFFLINE 2 |
||||
| 1 | Data transfer |
|
|
Day 2
2-6 hrs (depending on the network condition) |
| 2 | Software Installation and Configuration |
|
- | Day 2~
2-4 hrs |
| 3 | Data restore |
|
|
Day 2~
2-4 hrs |
| 4 | Network Update | - |
|
Day 2~
1 hr (Client) |
|
SERVICE ONLINE |
||||
| 5 | Data validation |
|
- | Day 3~
1-2 hrs |
Secondary Server Migration
| Stage | Description | FootfallCam™ to Action | Customer to Action | Duration 1 |
| 0 | Server Provisioning and setup (Read here) |
|
|
Day 1
1hr (FFC) |
|
SERVICE OFFLINE 2 |
||||
| 1 | Data transfer and device redirection |
|
|
Day 2
2-4 hrs (depending on the network condition) |
| 2 | Software Installation and Configuration |
|
- | Day 2~
2-4 hrs |
| 3 | Data restore |
|
- | |
|
SERVICE ONLINE |
||||
| 4 | Data validation |
|
- | Day 2~
1-2 hrs |
1 The above timeline is estimated in an ideal conditions, and may be prolonged during the migration process. Your mileage may vary.
2 During the service offline period, data will be temporarily stored in the devices itself. When the newly redirected connection is established, devices will then continue to upload the remaining data to the newly designated server.
3 Device redirection will only works for the online devices. For offline devices, client must remotely and manually update the Server Address in the device individually. Kindly refer to the article FootfallCam™ Device Installation Guide - Chapter 3: Device Configuration.