Administrator 360 App

Overview

This chapter goes into detail about the Administrator360 App, explaining the features and how to utilise the app to perform configurations for your company. This guide includes how to configure the company account, Sites, Areas, and devices to ensure that data is displayed correctly in their respective reports.

1.0 Company

This is the company settings page, where you can configure company-wide settings of the V9 Portal, such as the company account, device default passwords, reports configuration, integration, and data exports.

1.1 Settings

1.1.1 Account Settings

In the settings tab, you are able to configure Account Settings. You can edit the following:

1. Company Name - The name of your company.

2. Logo - You may upload an image of your company logo to be displayed in the top left of the V9 Portal.

3. Account type - Whether the company is a retail store or a mall.

1.1.2 Security

Our counters have a device control panel that can be accessed after connecting to the device. Under the Security section, you can manage the security of the counting device to prevent unauthorised access to the device and its control panel.

1. Wi-Fi - This dropdown box has 3 options:

• Public - The Wi-Fi of the counter is publicly displayed .

• Private - The Wi-Fi of the counter is not displayed, but can still be connected to by inputting the name and password of the counter manually.

• Disabled - The Wi-Fi of the counter is disabled and cannot be connected to.

2. Default Wi-Fi SSID Password - This is the default password for connecting to the counter Wi-Fi.

3. Default Device Setup Wizard Password - This is the default password for logging into the device control panel.

4. Timeout Minutes - This is the number of minutes for one session of the device control panel. After the time has passed, the session will end and users will be logged out of the device, and have to re log in.

5. Apply Default Passwords to All Device(s) - This setting will apply all the configurations above to every device that is allocated to the company.

6. Generate Password Reset Key - This is used for resetting the password of the Device Control Panel / Device Setup Wizard login credentials. Upon clicking the link, you will be navigated to the Generate Password Reset Key page. Refer to this section to read about how to reset the password of the device.

7. Privacy Mask - A Privacy Mask is a method of obscuring customer identities by applying a blur to the person. By turning this setting on, devices will automatically blur all detected persons.

1.2 Report Configuration

1.2.1 Report Setting

In this page, you can configure the display format of the V9 reports.

• First Day of Week - This determines when the report should start counting as a new week. The available options are: Monday, Friday, Saturday, or Sunday
• Weekend - Some reports group data by weekday and weekend, you can configure which days to be counted as weekend data,
• Date Format - Set the date display to be in DD/MM/YYYY or MM/DD/YYYY or YYYY/MM/DD
• Start of Financial Week - This setting is used to determine the start of the financial week. The starting date must be on the same Day as 'First Day of Week'
• Currencies - The currency used for sales reports

• Report Footer -
• Report Start date - In the Company Overview, all-time graph, this setting will determine the start of the graph.

• Operating Hours Start Time Default - Sets the default start time shown on reports for all sites
• Operating Hours End Time Default - Sets the default end time shown on reports for all sites
• Default Floorplan View - Sets the default floorplan view to be in 2D or 3D. Note that the respective floorplan must be uploaded to be displayed.
• Report Metrics - Configure which metrics will be shown or hidden in the V9 Reports

1.3 Integration Connector

This configures email server details to send automated emails from own server to specific email addresses according to email scheduler. Note that this is only applicable for customers who have completed server installation.

The following fields have to be configured for the email scheduling to function:

• Personal SMTP server use - Checkbox to enable or disable email server
• SMTP server - The server address of the SMTP server
• SMTP port - The port number of the server
• SMTP Authentication - To enable or disable authentication
• SMTP Username - Login username for SMTP
• SMTP Password - Login password for SMTP
• SMTP From - The address of the email sender
• SMTP use SSL - Configure whether SMTP will use SSL, TLS or auto.

1.3.1 Integration Connector

The Integration Connector is a feature to configure the recipients of Alert Rules being triggered. The rule settings can be configured in the settings page, under "Rules and Thresholds".

Currently, there are two supported Connector Types: Lark and WhatsApp. The fields have to be configured according to the recipients' credentials for the alert to be sent to them through the respective connector type.

1.4 Data

This page is for configuring email scheduling for data export.

1.1.5 Data Protection Policy

This page is responsible for controlling the privacy profile of customers for analytics, video capture, and security purposes. The security level determines what kind of data will be processed by the counting devices. Only FootfallCam HQ can change this setting.

2.0 Sites

The sites page contains site information such as active device, pairing codes, and the data integrity report of the site. This page is also used to create new sites, and to update whether the site status to active or inactive.

2.1. Site Creation and Editing

To add a new site, click on the "+ New Site" button. Existing site information can be edited by clicking on "Edit"

2.1.1 Site Info

Fill in the site information accordingly.

2.1.2 Site Operations

• Operating Hours - Set the store operation hour for each day of the week.
• Custom Operating Hours - For configuring special occasions where the store may have different operating hours.

• Reason - Reason for custom operation hours.
• Date Range - The start and end time where the custom operating hours will occur.
• Custom Time - The time range of the operating hours during the date range.
• Closed - The store will be considered as closed during these dates.

2.1.3 Site Policy

The site policy will be used to configure which metrics will be collected for the people counting analytics.

• Footfall - To track customer in and out through store entrances.
• Outside Traffic - To track number of people passing by outside the store entrance.
• Turn-In Rate - To calculate the number of entries against outside traffic to measure the ratio of customers that enter the store.
• In Store Analytics - Heat Map - To map customer density within the store area.

2.1.4 Advanced Settings

• Bandwidth limit - To limit the upload and download speed in kB/s.
• Video Upload Time - The time range which recorded videos will be uploaded ( Videos will be uploaded every 2 hours ).
• Visit Duration - The minimum and maximum time for visit duration.
• Latitude and Longitude - The location of the site.
• Site Size - The area of the site in sq. ft.

2.2.0 Data Integrity Report

This page contains information about the site's basic information, along with site data and device information which can be used for diagnosing data issues.

3.0 Areas

Areas are zones that can be specified within a site to group together data related to a specific part of the store. This page is used to manage the areas and configure the data pipeline to be displayed in their respective area within a site.

The user can click on New Area, or edit existing areas to configure the area information.

In the Area Profile, you can see the following information:

• Status - Whether the area is opened or close.
• Area Name - Name of the area.
• Area Code - Code of the area.
• Description - What the area is about.
• Area Type - What kind of area is it (e.g. zone, queue zone, till).
• Area Group - The group of the area.
• Area Size - Size of the area.
• Site - The site that the area belongs to.

The user is also able to configure if the area has a separate operating hours from the site.

3.1 Area Configuration

This page is used to configure the data pipeline for in-store analytics. The user is able to configure which device will send data to this area and display information.

• Footfall - The number customers that enters and exits this area

• Occupancy - The customers that are currently within the store.

• Dwell Time - How long a customer remains in a particular area.

• Shopper Engagement and Heatmap - Provides information about how long a customer engages with a product by how long they remain in the area, and a heatmap showing customer density of the floorplan
• AI Activity Analysis - AI model that will process videos of customer behavior and tag the activity for level of engagement.

Zone Process Definition

Live Data Transmission determines how the data from the device is uploaded for this area via:

• Footfall In
• Occupancy
• Live Blob

Rules are configurable logic that will send an alert and notify the users when an abnormal event is triggered:

• 1208 - Live Occupancy Monitoring - Used to configure thresholds about occupancy that sends an alert when an occupancy metric is triggered
• 1224 - Object Coverage Anomaly Detection - Used to configure when an object is obstructing the camera coverage.

Zone Metric Threshold

This table is to configure the threshold to consider data to be collected only when the criteria is met.

4.0 Site Group

A site group allows the user to group together a collection of sites. This can be further used to manage user access, by configuring which site group a user is able to access. A user will only be able to access the dashboard, and analytics apps for sites that they have permission for.

The page displays the list of all existing site groups. The user may create a new site group or edit existing ones.

A site can be allocated to a site group by moving the No. of Linked Site(s) to the right column. One site can be allocated to multiple site groups.

In the Advanced page, the user can turn on Site Group Specific Report Settings in order to configure if the site has specific schedules or holidays.

5.0 Smart Area

A Smart Area is similar to a site group, where a collection of area can be grouped together.

Upon creating or editing an existing Smart Area, the user can configure the following :

• Smart Area Name - Name of the Smart Area.
• Smart Area Type - What type of area it is (eg. Zone, queue zone, till).
• Smart Area Category and Subtype - What category does the area belong to
• No. of Linked Area(s) - Configure what areas will be within this Smart Area

6.0 Devices

This view displays all the devices that are allocated to the company, showing the following device information:

• Branch code - The site code that the device is allocated to
• Device - Name of the device.
• Company Serial.
• Model
• Patch Version
• Active - Whether a device is currently an active device (Note: this is not whether the device is online or offline).
• Last Heartbeat - A signal that is sent approximately every 15minutes to indicate that the device is online.
• Audit Stage - The progress of the tuning stage of the device.
• Device Health Check - This will show if there are any anomalies with the device (e.g. Offline device) .
• Site - The name of the site the device is allocated to.

6.1 Adding New Device

To allocate a new device, click on the "New Device" button.

Fill in the respective details about the device:

• Site - The site that the device will be allocated to.
• Device Type
• Company Serial
• Device Name

6.1 Edit Device

6.1.1 Device Info

Device info displays the details of the device, such as the hardware information, and health check.

6.1.2 Settings

Device settings shows the network configuration and security settings of the device.

For Counting Data, the device can be marked as entrance device, and whether to enable WiFi counting. BLE Configuration can be turned on for staff exclusion.

6.1.3 Data Integrity

The device Data Integrity page displays the Accuracy Audit, which shows the progress of the device tuning, and the time when the device is certified along with any accuracy remarks.

6.1.4 Tickets & Activity Log

This page displays the previous, and active support tickets related to this device, along with any RMA cases. It also displays the allocation history of the device

6.2 Device Data Integrity Report

This page shows the basic device information, system detections, accuracy status and data integrity. The information shown can be used to diagnose device health issues, or data anomalies by identifying unexpected data, or device health issues.

The Counting Module and Device Power Log can be used to diagnose data issues, such as if the device had no power during the affected period.

Device Health and Footfall Data

The Footfall data can also be used to identify data anomaly, such as sudden spikes, or unexpected trends.

Device Tuning Parameters

This section displays the device live view, and a param change log which logs when the device tuning settings have been changed.

Device Activity and Health

This section displays the device activity log, anomaly detections, and device health.

6.3 Generate Password Reset Key

If you are having issues logging into the counter wizard setup or device control panel, you may reset the password by clicking on Generate Password Reset Key in the 'Company' page

To reset the password, first you have to key in the last 6 digits of the device Company Serial to generate the key.

Once you have obtained the reset key, go to the device control panel, click on reset password, and enter the reset key. You may then enter the new password.

7.0 Connected Sensors

The Connected Sensors page displays information the CCTV devices that are bound to the footfall counter. This page can be used to check the health status of connected sensors, and which host device they are connected to.

• Camera Stream - The name of the CCTV.
• Type - Displays whether the device is the host device, or a CCTV that is bound to a host.
• Site - The site that the camera is allocated to.
• Host Device - The Company Serial of the host device that this camera is bound to
• Channel - The channel that the device is on. Channel 0 is the host channel; subsequent CCTV channels are 1, 2, and so on.
• First Connection - The date when the camera is bound to the host device
• Warranty Expiry Date - Expiry date of the host device
• Last Ping - Connected cameras are pinged occasionally to check for online status
• Status - The camera will show Active, Temporarily Inactive, or Prolonged Inactive based on the last ping.

8.0 Floorplan

The Floorplan Designer allows you to upload floorplans of your stores and plot camera placements directly onto them. This streamlines the installation process for sites that require multiple devices, giving teams a clear visual reference during setup. Beyond installation, the tool also enables tracking of additional data points--such as heatmaps and area-level engagement analytics--providing deeper insight into how each space is being used.

8.1 Actual Floorplan

8.1.2 Floorplan List

1. Floorplan list: A complete list of available floorplans, both virtual and actual.
   • Actual floorplans are "real," business-ready layouts tied to live sites.
   • Virtual floorplans act as a planning canvas: you can plot devices on them before installation begins, and can even create them for sites that have not yet been added to the system.
2. "New Floor Plan" button: Opens a form for creating a new floorplan. From there, you can either upload a custom image or start from a default template, and may designate the plan as virtual or actual.
   • Because a floorplan can contain multiple areas, an area group must be assigned to it during setup. Area groups themselves can be configured on the Smart Area page.
3. "Import DWG File" button: Allows you to import an AutoCAD DWG file to generate a new floorplan. Note that this method currently supports the creation of actual floorplans only.

The following actions are available for each floorplan:

• Configure: Opens the Floorplan Designer tool.
• Setting: Opens a form where you can update the area group, and even the site, that the floorplan is bound to.
• Update 3D Floorplan: Lets you upload a .obj file to serve as a 3D version of the floorplan.

8.1.3 Floorplan Designer

Layout

1. Left bar
   • Site info: Contains a drop-down box to switch between sites and also displays their operating status.
   • Floorplan: Lists the floorplans belonging to the selected site. You can switch between them by selecting them from here.
   • Unplotted Device: Shows devices allocated to the selected site that have not yet been plotted onto the floorplan.
   • Layer: Displays every item plotted onto the floorplan, including devices, areas, blindspots, photos, and product display markers.
2. Editor navigation tools
   • Pointer icon: Used to select items on the floorplan and reposition them.
   • Zoom in / Zoom out icons: Increase or decrease the magnification of the floorplan viewport.
   • Hand icon: Used to pan around the viewport.
   • 1:1 icon: Resets the zoom and re-centers the floorplan within the viewport.
3. Plotting tools
   • Ellipse: Draws a circular or elliptical region that can be bound to an actual area that belongs to the site.
   • Poly: Draws a polygonal region defined by multiple points, which can be bound to an actual area that belongs to the site.
   • Blindspot: Marks polygonal regions that fall within a camera's blindspot.
   • Product: Marks product display locations.
4. Right bar
   • Settings: Modify the properties of the selected area or device.
   • Photo: Upload photos of the site.
   • Floorplan: Configure floorplan-specific settings, such as the scale.

How to Use

Plotting devices

Drag devices from the Unplotted Device section onto the desired position on the floorplan. Plotted devices will be moved to the Device under the Layer section.

Plotting areas

Plot areas using either the Ellipse or Poly tool.

Once a new area is drawn, a popup will open prompting you to configure it. This step can be skipped, and the area can always be configured later by selecting it on the floorplan or in the area list under "Layer," then clicking on the Settings tab in the right bar.

Uploading photos

Two types of photos can be uploaded via the Photo tab in the right bar:

1. Site Photos: Each photo or batch of photos (max 3) can be freely placed around the floorplan. They are not bound to any other items.
2. Device Live View: Must be bound to a plotted device.

Save changes

Once you are done configuring the floorplan, click on the blue Save button at the top-right of the screen to save your changes.

8.2 Photo Gallery

All photos you have uploaded via the Photo tab in the Floorplan Designer will be collected here. You can also filter them by the floorplan they belong to.

8.3 Actual Floorplan Versioning

Lists all floorplans along with their version history, recording each version's effective date and when it was last updated.

8.4 Camera Coverage Calibration

Objective: Calibrate camera perspectives and coverage areas to enable accurate spatial mapping, tracking boundaries, and customer movement visualization on the floor plan.

8.4.1 Transformation Adjustment

Purpose: Establish spatial mapping by aligning camera perspectives with the physical store floor plan.

Step-by-Step Instructions:

1. Select Camera: Choose the target device from the Allocated Device list on the left panel.
2. Set Live View Points: Select 4 distinct reference points on the Device Live View.
3. Map Floor Plan Points: Plot 4 corresponding points on the Floor Plan View to match the exact physical locations selected in the live view.

Key Features & Tools:

• Orientation Tools: Use Rotate Device Liveview or Rotate Floorplan to align views for easier point matching.
• Save Transformation: Click Save Transformation to apply the perspective transformation matrix for accurate footstep projection.

8.4.2 Region Division 2 (Coverage Masking)

Purpose: Crop and fine-tune each camera's tracking boundary on the floor plan to remove invalid areas.

Key Features:

• Boundary Cropping: Adjust crop points to exclude non-walkable spaces like walls, displays, or outside of the floorplan.
• Data Integrity: Ensures analytics are restricted strictly to valid floor space.