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Accuracy Assurance SOP (For Customers)

Accuracy Assurance SOP (For Customers)​

[AC-101] Your staff said one of the devices is not accurate​

  1. Review the data trend in the Data Integrity Report.

    1. Follow the steps in [[AC-104]](https://www.footfallcam.com/people-counting/knowledge-base/accuracy-assurance-sop-for-customers/?preview_id=46643&preview_nonce=2fa2379b2e&preview=true#ac-104-received-accuracy-email-alert) to determine if there is a genuine data issue.
    2. If you want to verify the accuracy yourself, schedule a video recording.
    3. Raise a Support Ticket to FootfallCam under the category of "Data Accuracy Concern" if necessary.

[AC-102] Monthly Accuracy Review​

  1. A scheduled "Monthly Accuracy Audit Review Report" would be emailed to the stakeholders.

    1. To add a new stakeholder, register to receive email

  2. Follow the following steps,

    1. If a device is "Not Tuned" and it has been more than 3 working days since installed, raise a support ticket.
    2. If you would like to "Expedite a tuning" or "Have a special requirement" (e.g. staff exclusion), submit "OF22- Verification Request Form". Invoice will be issued for this specific service request.
    3. Else, there is no obvious symptoms, raise a support ticket

[AC-103] Received a Device Accuracy Certificate​

  1. For every newly installed device, a device accuracy certificate would be issued and emailed to the stakeholder.

    1. You can add/ change/ remove the stakeholder.

  2. Please review the certificate

    1. Ensure there is enough sample size collected
    2. Walk test during or after installation in order to speed up the tuning process with the enough sample size
    3. If there is a concern, raise a support ticket under category of "Data Accuracy Concern" to feedback your concern