1. Instruct the on-site engineer before he/she leaves the site,

   1. Quick Tuning- The aim for quick tuning is to identify the correct in and out directions and enable the device to perform the counting once it is installed. Refer to the quick tuning guidelines

   2. Walk Test - The aim for walk test need to be simulated based on actual customer walking pattern to walk through all the possible pathway and collect enough sample size in order for Tuning team to tune the device based on the sufficient sample size. Refer to the Walk test guidelines

2. Complete the "OF14- Site Completion Form,  

   1. if there's any special tuning requirement, request it in the "Special Requirement" section.  

 [AC-202] Tuning using Offline Simulator

1. For devices that have created a OF 14-Site completion Form  

   1. Schedule video recordings - You may want to schedule the video at the peak hours which has more sample size as a baseline to start tuning. Follow the guide here to schedule the video 

   2. Tuning - Download the recorded video and use the offline simulator tool we have provided with the latest version in your partner portal to start the tuning. 

   3. Upload Parameters, 

      1. If satisfactory, change the Accuracy tuning status to "Tuned".  FootfallCam will observe accuracy, will improvise if necessary, and issue a Device Accuracy Certificate.

      2. If you cannot carry out the tuning task, raise a support ticket under the category of "Accuracy Tuning Request" with the indication of the issue facing during tuning.   

[AC-203] Engineer call-out for accuracy impediments  

1. For tickets in the support portal under the category of "Onsite Installation Issue", FootfallCam will raise the ticket to address the concern: 

• 1. "Installed height is outside Device model's range" - Required an engineer callout to swap the device (Following engineer callout SOP) 

  2. "Existing device(s) cannot cover the whole entrance"- Required an engineer to install an additional device (Following new installation SOP) 

  3. "Position not ideal" - Required engineer callout to reposition (Following engineer callout SOP) 

  4. "Device Issue" - Required an engineer callout to investigate the issue and swap out the device with a new unit if necessary.  (Following engineer callout SOP and RMA SOP) Call-out engineer may expect to bring a new unit to the site.  

The post Accuracy Assurance SOP (For Partners) appeared first on FootfallCam.

1) Edit Device Information and Configuration

2) Toggle Remote Access

3) Edit Bandwidth Limit

4) Generate Accuracy Certificate

5) Perform Accuracy Audit

6) Deallocate and Re-Allocate Device

Edit Device Information and Configuration

If the user possesses permission to edit a device, he may edit these fields and save his changes.

Toggle Remote Access

If the user possesses the permission to edit a device and the device supports the "Remote Access" feature, he may toggle the device's remote access.

Edit Bandwidth Limit

If the user possesses permission to edit a device, he may update the bandwidth limits of a device.

Generate Accuracy Certificate

If the device has been certified, there will be a link to view the certificate.

Perform Accuracy Audit

The user can access the relevant pages to perform an accuracy audit of this device

Deallocate and Re-Allocate Device

If the user possesses permission to delete a device, he may deallocate the device with the following steps:

If the user possesses permission to create a device, he may follow these steps to (re-)allocate a device.

The post Device Setting Page appeared first on FootfallCam.

1. Site Info

2. Site Operations

3. Advanced Settings

4. Related Ticket(s)

Site Info

In this tab, there are 2 sections which are Site Info and Site Data Readiness. In the Site Info section, user can view the basic information of the site as shown below. Users with permission can also modify these details.

1. Pairing Code

2. Site Name

3. Site Code

4. Billing Address

5. Site Group

6. Country

7. Time Zone

And for Site Data Readiness section, it will show the information that indicate the readiness of a site including:

1. Total Number of Devices Allocated to The Site

2. Total Number of Tuned Devices

3. Is Site Certified?

4. Site Certified Date

5. Data Integrity Report Link

Site Operations

In this tab, the user can view and configure the operating hours of the site. Apart from that, the user can also view and add custom operating hours for the site. For example, the user can add Christmas as an off day and can also set specific day to only operate for specific hours in this section.

The user can follow the below steps to add new custom operating hours:

Advanced Settings

In this tab, user can view the below advanced settings of the site. Users with permission can also modify these settings.

1. Bandwidth Limit ((kb/s)

2. Video Upload Time

3. Visit Duration

4. Latitude, Longitude

5. MAC Address Exclusion

The user can add the MAC address exclusion in this tab so that the devices with the MAC addresses will not be counted by the FootfallCam counter.

Related Ticket(s)

In this tab, user can view all the support tickets and RMA tickets that are related to the site.

Save Changes

User needs to click the "Save" button after performing any modification so that the changes made can be saved.

Action Log

Users can see all the changes that have previously been performed to this site in the action log.

Action Log

Create and Delete Site

To create a new site, all the columns in the Site Info tab must be filled in, then the site can only be created. If the user possesses permission to create a site, he may follow the below steps to create a site:

If the user possesses permission to delete a site, he may delete the site with the following steps:

The post Site Setting Page appeared first on FootfallCam.