FootfallCam 3D Pro2™

FootfallCam 3D Pro2™ is specially designed to support low ceiling height (as low as 2.1m) counting. Embedded with a powerful 1.2GHz Quadcore processor, it is packed with feature upgrades while maintaining performances of its predecessors. Specifically designed to run complex video processing algorithms, the GPU runs our AI-based algorithms which utilises depth, colour and texture pattern to identify a person, producing superior accuracy compared to using colour pattern alone. The built-in sensor further improves accuracy in low-light, indoor and high-noise environments. Delivered in aluminium casing for heat dissipation, the overall form factor is more compact and inconspicuous than ever.

Store staff personnel within retail chains or shopping mall personnel will be required to troubleshoot the FootfallCam device to ensure the network connection to the counter has not been lost. FootfallCam uses a single LED lighting from the device to convey the issue the counter is currently facing.

LED Light	Possible Cause	Actions
No Light	Counter/device is not on	Turn on the device/ Plug in tightly the PoE midspan/ switch
	Faulty counter; faulty PoE switch/midspan; faulty cable network	Raise a support ticket to FFC team
Red light	System error during bootup   sequence	Power cycle the device and wait for 5 minutes, then ping the counter's IP address through the PC. If couldn't resolve, raise a support ticket
Constant Yellow Light	Network cable is crimped incorrectly	Ensure the cable is crimped correctly and is in working condition
	Loose network cable	Ensure the cable is plugged in tightly into the midspan/PoE switch and the device. Check the physical connections based on the diagram below.
Green light	Network issue	Ensure that the store's network is up and running. Work with internal IT department to check the IT configuration
Constant blue light	No issue with the device	No action needed
Flashing blue light	Device is not paired	Pair through the FFC portal

Once the counter LED light has been identified by the store staff, please refer to Section 4.0 for a complete list of causes of issues and resolutions.

The post Chapter 1: Overview appeared first on FootfallCam.

1. Purpose Statement

   - The purpose of this handbook is to be a reference to provide installers with the knowledge of the installers' job scope, price list, terms and condition, and general workflow. Installers must read through this handbook thoroughly to ensure complete understanding of the topics mentioned. Note that price listed servers as a reference and may be subjected to changes.

2. Work ethics

   - As a certified installer for FootfallCam, installers must adhere to FootfallCam's installer work ethics.

   • By maintaining high standard of personal conduct.

   • By ensuring the installation is done with utmost professionalism.

   • By upholding responsibility for spoilages arising from mistakes.

   • By providing accurate measurements to ensure accurate installation will be done.

   • By fulfilling the scope of work provided throughout the installation.

   • By prioritising safety during the installation process.

   • By ensuring the orderly arrangement of the cables.

   • By ensuring work site is cleaned thoroughly after the completion of the installation.

   • By ensuring the FootfallCam counter(s) are in working condition after installation.

   • By striving towards high customer satisfaction through ethical conduct.

2.0.1 Installer's Job Requirement

FootfallCam's people counter is designed with the ease of installation in mind to ensure the workflow of FootfallCam installation goes smoothly without hassle. FootfallCam is committed to reducing the workload of our certified installers by providing clear and straightforward guide.

2.0.2 Skill Required for the installation

The installation for the FootfallCam counters is simple, there are only a few requirements that is needed for the installation process. The installer must have knowledge of:

• The usage of smartphone for communication with the support team throughout the installation process.

• The crimping of Cat5 Network cables according to TIA/ EIA 568B colour code.

• The usage of hand drill for the drilling of holes to mount the counters.

• The basics of configuration network for the counter.

• The usage of computer for onsite quick tuning.

• The ability to conduct simple diagnostics based on the colour indicated by LED light on the counter.

2.0.3 Scope of work during installation

• Installers will aim to have the cables to be hidden from sight, preferably above ceiling.

• In any event that hiding the cables is unfeasible, the cables will be run within PVC/GI conduit/trunking.

• The cables will have to be terminated and crimped according to TIA/ EIA 568B colour code.

• The entrance has to be inspected in order to find an optimal spot for the counter (i.e.: away from swinging doors)

• The counter needs to be mounted to the ceiling, wall bracket or drop pole may be needed depending on the height of the ceiling.

• The 2 cables (1 from FootfallCam counter to the PoE, and 1 from PoE to the router) must be labelled.

• The IP settings will be configured by the installers. (The installation site may have special IT requirements and the installer must configure the settings accordingly)

• Simple tuning involving drawing the in and out line will have to be calibrated by the installer.

• After the counter has been set up, it is the installers' duty to test the whether the counter function normally. If the counter does not function as intended, the request for verification button must be pressed.

• The ceiling height measured by the installers will have to be correctly inputted into the software, along with the time zone. Ceiling height is measured as the height from the floor to the counter mounted area.

• The Pairing Code provided by the customer will need to be entered into the IT details page in Device Manager.

• Refer to the installation guide for comprehensive guide on the installation process.

2.1 Pre-installation Preparation

2.1.1 General Workflow

2.1.2 Installation Tools

Cat5 network cable to connect the counter from the midspan.	RJ45 crimp tool to terminate the cat5 network cable.	Screwdriver to fix the counter in place after mounting.
Optional installation tool to conceal the cable after the installation.	General height of installation for counter ranges from 3 metres and above.	Scissor to reduce the length of the cat5 network cable.

2.1.3 Site Survey

STEP 1 - Perform site survey of the environment prior to an installation.

STEP 2 - Complete the Site Survey Form to ensure the counter installation positioning.

STEP 3 - Snap photo and check with FootfallCam to assist in determining the counter installation positioning.

2.1.3.1 Floor Plan Preparation

STEP 1 - Provide ceiling height and measurement for coverage area to FootfallCam.

STEP 2 - FootfallCam will design the floor plan including quantity of counters required, cabling location and mounting position of the counter before every installation.

Sample Floor Plan:

2.1.3.2 Important Notes

1. Take as many photos and videos as possible
2. Photos and videos need to cover from multiple angles.
   1. Far shots - to be able to see overview (must be able to see ceiling, walk path and floor within the same photo).
   2. Close up shots - to be able to judge on mounting location.
3. Example of different angles:
   1. Sample 1:  
      • Front
      • Side
      • Diagonal
   2. Sample 2:
      • Front
      • Per Entrance
      • Diagonal
   3. Sample 3:
      • Far Shot
      • Close Up Shot
4. Ceiling height dimension for all the location (mounting height and ceiling height)
5. Width and length of the tracking areas. Examples:
   • Entrance
   • In-store
6. To identify the location of the back office where the PoE switch or cabling will be connected.
7. To plot the photos on the floor plan to indicate their respective locations.

2.2 Installing the Device

2.2.1 Cabling Guidelines

2.2.1.1 Connect using Single port POE injector

Option 1 - Connect with Midspan

STEP 1 - Connect Cat5e cable (self-prepare) from counter to midspan. STEP 2 - Plug in the counter and secure it onto the ceiling with screws provided. STEP 3 - Connect another Cat5e cable from midspan to router and turn the power on.

2.2.1.2 Connect using POE Switches

Option 2 - Connect with Powered over Ethernet Switches

STEP 1 - Connect Cat5e cable (self-prepare) from counter to PoE switches. STEP 2 - Plug in the counter and secure it onto the ceiling with screws provided. STEP 3 - Connect another Cat5e cable (Pink) from midspan to router and turn the power on.

2.2.1.3 Cable Crimping standard

Installer MUST follow TIA / EIA 568B colour code for crimping the Cat5e cable to avoid crosstalk interference.

2.2.2 Device Positioning

2.2.2.1 Number of devices required

STEP 1 - Access to FootfallCam Calculator to determine the number of counter(s).

Some entrances are partially blocked by permanent unmovable obstructions, this should not be included when measuring the entrance width. Instead, the maximum potential pathway width should be measured.

*Note: If the counter that you have is not suitable for this ceiling height, please use a wall bracket or drop pole to ensure it is installed at the suitable ceiling height for this model. Please refer to FootfallCam Coverage Table.

STEP 2 - Complete the process by entering all the required fields and click on Calculate.

Item	Description
Lens Type	65° lens (Recommended ceiling height: 4.5m - 7.0m)
	100° lens / 160° lens (Recommended ceiling height: 2.5m - 4.5m)
	140° lens (Recommended ceiling height: 2.2m - 2.5m)
Ceiling Height		Measure from floor to the camera mounting height.
Door Width		Measure the door width only on the walkable area.

2.2.2.2 Ideal position for each entrance type

Type of Entrance
Sliding Door Counter require to install in the middle of the entrance perpendicularly down towards the floor. Counting line must align with the entrance and parallel to the door.	Swinging Door Counter require to install at least 0.5 - 1 metre away from the door. Counting line must clearly define the swinging path and make sure the door is not overlapping the counting zone.
Wide Entrance Wide entrance requires multiple counters based on different ceiling height and entrance width. Use FootfallCam Calculator to identify mounting gaps between each camera.	Open Ceiling Environment Use a drop pole to overcome the obstacles that are obstructing the live view of the counter.
Slanted Ceiling Use a wall bracket on the along the side of the wall to ensure that the counter will be installed along an even surface.	Glass Entrance Use a wall bracket on the along the side of the wall to ensure that the counter will be installed along an even surface.

2.2.2.3 Scenarios of Device Position not Ideal 

Scenario(s)	Problem and Corrective Action
Not Installed Right Above the Entrance	Problem: Device is installed too far away from the store entrance (red box).The tracking on people may not work as expected and causes data inaccuracy. Corrective Action: Device should be repositioned closer to the store entrance where the intended tracking zone (red box) is at the middle of the device live view
All Possible Walk Paths are not Fully Covered	Problem: Device is not installed at the middle of the entrance, causing the people who walked across the left side of the entrance (red box) cannot be tracked Corrective Action: Device should be repositioned to a bit more left from the current position so that all walk paths of the entrance can be covered and tracked

2.2.2.4 Obstacle to Avoid

If the counter live view is blocked partially by the drop down obstacle, it may cause the counter not able to count accurately due to the limited tracking zone.

*Note: In most circumstances less than 20% of view being blocked shouldn't affect the counter accuracy.

If there are any exit sign near the entrance, kindly try to measure the height of the sign board, then use the LiveView Clearance Calculator to check the clearance distance, using  the lower section of FootfallCam Calculator.

For example:

The LiveView will be blocked by the exit sign in this position.

Other than that, kindly avoid any obstacle to be include in the device LiveView range, as it can cause the device not able to pick up counting accurately. Below is a bad example:

2.2.3 Mounting Options

How to install a 3D Pro2 to Ceiling, How to uninstall the Pro2 from Ceiling

https://www.youtube.com/watch?v=o7bupbGXTHU

2.2.3.1 Surface Mounting

FootfallCam Pro2

People counter is installed directly on the surface of the ceiling. This method is commonly used for installation and can be done easily.

2.2.3.2 Flush Mounting

Customer may opt to use flush mount for installation should they wish to hide the people counter out of visibility.

2.2.3.3 Drop Pole Mounting

There are 2 types of drop pole which are 0.6 meters and 3.0 meters. Drop pole is used for installation when the height exceeds standard ceiling height of 4 meters.

Customer may install people counter using wall bracket should surface mounting is infeasible based on store environment.

The post Chapter 2: Installation appeared first on FootfallCam.

3.0.1 Accessing the Device - Setup Wizard Page

STEP 1 - Connect counter SSID via Wi-Fi and login with password: Please get from FFC support personnel..

STEP 2 - Access to web browser (Safari, Google Chrome) and enter URL: http://192.168.4.1.

STEP 3 - Login with password: Please get from FFC support personnel.

3.0.2 Reset Password - Setup Wizard Page

STEP 1 - Connect counter SSID via Wi-Fi and login with password: Please get from FFC support personnel..

STEP 2 - Access to web browser (Safari, Google Chrome) and enter URL: http://192.168.4.1.

STEP 3 - Click on Change Password and enter your preferred password.

STEP 4 - Complete the process and click on Save.

3.1 Basic Device Details 

Counter Info

STEP 1 - Access to Setup Wizard page

STEP 2 - Complete the process by entering all the required fields and click on Save.

STEP 3 - Click on Settings tab.

STEP 4 - Complete the process by entering all the required fields and click on Save.

Time Zone Setting

STEP 1 - Access to Device. See 3.0.1 Accessing the device 

STEP 2 - Navigate to section Time Zone Setting.

STEP 3 - Complete the process by entering all the required fields and click on Save.

3.2 Device Network Setting 

3.2.1 Updating corporate network

When users want to change their IP settings on their corporate network, the IP details inputted on the FootfallCam device must be updated as well. If the IP details is not updated on the FootfallCam counter prior to the change of the corporate IP network settings, the counter will not be able to upload visitor counting data to the FootfallCam Analytic Manager.

1. Access to the device. See 3.0.1 Accessing the device 

   Note

   A user may do this remotely if they can replicate the stores' internal network.

2. Update the IP setting

   Once the user has access into the FootfallCam device, the user will need to overwrite the existing IP detail with their new setting.
   
   

   1. The user will need to navigate to the Settings tab on the bottom of the page.

   2. Select the option Static IP.

   3. Once the user has inputted the new IP settings, click Save to update the settings.

   4. When the new IP setting is applied, the FootfallCam device will appear as offline due to unmatched IP setting between the device and the corporate network.

      Note

      If the new IP setting is inputted incorrectly and saved, the user will not be able to remotely access the FootfallCam to update it. 

3. Update internal network settings

   Once the FootfallCam device has been configured for the new IP setting, the FootfallCam will appear as offline and will be unavailable for remote access. The user can then configure their corporate IP settings to match the settings inputted into the FootfallCam device.

   Note

   If the user updated their internal network settings prior to the change in FootfallCam device, the user must visit the site to change the IP setting.

3.2.2 Redirecting the server address

When users would like to use a new server for data access from the FootfallCam, the FootfallCam device manager must be logged in onsite to update the new server address. Once the server address is updated, the device must be re-allocated on the new server prior to data display.

1. Access to the device. See 3.0.1 Accessing the device 
   
   Note

   A user may do this remotely if they can replicate the stores' internal network. 

2. Update the server address - Once the user has access into the FootfallCam device, the user will need to overwrite the existing server address with the new detail.

   

   
   

   1. The user will need to navigate to the Settings tab on the bottom of the page.

   2. Under the option Connect to Analytic Software, enter the desired address of the new server where data will be streamed to. To use FootfallCam cloud server, please enter www.footfallcounter.com.

   3. Once the server address is updated, Reboot the counter.

3.3 Device Pairing 

In order to pair the devices with the installed site, engineer MUST enter the paring code for the specific site shared by the customer on every devices installed. Otherwise, the data collected by the devices would not able to send to the server for the reporting purpose. 

Pairing code is unique for all site(s). Please refer to Section 4.1.1 Share Pairing Code.

3.4 Basic Tuning 

STEP 1 - Access to Setup Wizard page

STEP 2 - Click on Tuning tab.

STEP 3 - Click on Draw in Basic Tuning tab.

STEP 4 - Complete the process by drawing line and click on OK to apply the changes.

3.4.2 Staff Exclusion Kit

Staff exclusion kit is an additional peripheral attached to the counter internal chipset accompanied by a remote button. User require to press the remote button within the Staff Exclusion Zone for excluding the counting of staff. Two (2) outcomes will be trigger once the remote button is pressed are listed as below:

OUTCOME 1 - LED light on counter will blink 3 (three) times in Red colour and remain in Red colour for 5 seconds to indicate that the staff has been excluded.

OUTCOME 2 - LED light on counter will blink 3 (three) times in Red colour before reverting to original colour.

Staff requires to press the remote button within the exclusion zone (pink).	Staff will automatically be detected as staff.	Staff can proceed to walk through the entrance as usual.

3.5 Walk Test

Initiate a walk test after installing the counter at the site. The walk test varies between 2 minutes to 15 minutes with at least 20 IN and 20 OUT and the time can be adjusted based on your preference.
The purpose of doing the walk test during the installation:

1) This is useful to collect sufficient sample size for faster and better verification. 
     -all the possible pathways can be tracked from the device
     -to speed up the verification process by using the walk test sample (some stores might have a really low
      sample from the scheduled video)
2) To ensure all the add-on features can work properly (e.g staff exclusion tags, staff exclusion button)

STEP 1 - Navigate to the tab Usage, click on Walk Test to start recording a video.

STEP 2 - After choosing the video duration between 2 minutes to 15 minutes, proceed to click confirm.

STEP 3 - Walk all possible ways that a normal visitors would enter the premise.

STEP 4 - A head tracker should appear on the person.

STEP 5 - Counts will be triggered when the person crossed the INOUT lines.

STEP 6 - Once the video has finished recording, there will be a green tick appear to notify. The video is uploaded to server for FootfallCam Specialist to fine tune the settings.

You may also assess the link below for the way to self-record walk test guide:

https://www.youtube.com/watch?v=nRwbYRSTrnY

The post Chapter 3: Device Configuration appeared first on FootfallCam.

3.0.1 Accessing the Device - Setup Wizard Page

STEP 1 - Connect counter SSID via Wi-Fi and login with password: Please get from FFC support personnel..

STEP 2 - Access to web browser (Safari, Google Chrome) and enter URL: http://192.168.4.1.

STEP 3 - Login with password: Please get from FFC support personnel.

3.0.2 Reset Password - Setup Wizard Page

STEP 1 - Connect counter SSID via Wi-Fi and login with password: Please get from FFC support personnel..

STEP 2 - Access to web browser (Safari, Google Chrome) and enter URL: http://192.168.4.1.

STEP 3 - Click on Change Password and enter your preferred password.

STEP 4 - Complete the process and click on Save.

3.1 Basic Device Details 

Counter Info

STEP 1 - Access to Setup Wizard page

STEP 2 - Complete the process by entering all the required fields and click on Save.

STEP 3 - Click on Settings tab.

STEP 4 - Complete the process by entering all the required fields and click on Save.

Time Zone Setting

STEP 1 - Access to Device. See 3.0.1 Accessing the device 

STEP 2 - Navigate to section Time Zone Setting.

STEP 3 - Complete the process by entering all the required fields and click on Save.

3.2 Device Network Setting 

3.2.1 Updating corporate network

When users want to change their IP settings on their corporate network, the IP details inputted on the FootfallCam device must be updated as well. If the IP details is not updated on the FootfallCam counter prior to the change of the corporate IP network settings, the counter will not be able to upload visitor counting data to the FootfallCam Analytic Manager.

1. Access to the device. See 3.0.1 Accessing the device 

   Note

   A user may do this remotely if they can replicate the stores' internal network.

2. Update the IP setting

   Once the user has access into the FootfallCam device, the user will need to overwrite the existing IP detail with their new setting.
   
   

   1. The user will need to navigate to the Settings tab on the bottom of the page.

   2. Select the option Static IP.

   3. Once the user has inputted the new IP settings, click Save to update the settings.

   4. When the new IP setting is applied, the FootfallCam device will appear as offline due to unmatched IP setting between the device and the corporate network.

      Note

      If the new IP setting is inputted incorrectly and saved, the user will not be able to remotely access the FootfallCam to update it. 

3. Update internal network settings

   Once the FootfallCam device has been configured for the new IP setting, the FootfallCam will appear as offline and will be unavailable for remote access. The user can then configure their corporate IP settings to match the settings inputted into the FootfallCam device.

   Note

   If the user updated their internal network settings prior to the change in FootfallCam device, the user must visit the site to change the IP setting.

3.2.2 Redirecting the server address

When users would like to use a new server for data access from the FootfallCam, the FootfallCam device manager must be logged in onsite to update the new server address. Once the server address is updated, the device must be re-allocated on the new server prior to data display.

1. Access to the device. See 3.0.1 Accessing the device 
   
   Note

   A user may do this remotely if they can replicate the stores' internal network. 

2. Update the server address - Once the user has access into the FootfallCam device, the user will need to overwrite the existing server address with the new detail.

   

   
   

   1. The user will need to navigate to the Settings tab on the bottom of the page.

   2. Under the option Connect to Analytic Software, enter the desired address of the new server where data will be streamed to. To use FootfallCam cloud server, please enter www.footfallcounter.com.

   3. Once the server address is updated, Reboot the counter.

3.3 Device Pairing 

In order to pair the devices with the installed site, engineer MUST enter the paring code for the specific site shared by the customer on every devices installed. Otherwise, the data collected by the devices would not able to send to the server for the reporting purpose. 

Pairing code is unique for all site(s). Please refer to Section 4.1.1 Share Pairing Code.

3.4 Basic Tuning 

STEP 1 - Access to Setup Wizard page

STEP 2 - Click on Tuning tab.

STEP 3 - Click on Draw in Basic Tuning tab.

STEP 4 - Complete the process by drawing line and click on OK to apply the changes.

3.4.2 Staff Exclusion Kit

Staff exclusion kit is an additional peripheral attached to the counter internal chipset accompanied by a remote button. User require to press the remote button within the Staff Exclusion Zone for excluding the counting of staff. Two (2) outcomes will be trigger once the remote button is pressed are listed as below:

OUTCOME 1 - LED light on counter will blink 3 (three) times in Red colour and remain in Red colour for 5 seconds to indicate that the staff has been excluded.

OUTCOME 2 - LED light on counter will blink 3 (three) times in Red colour before reverting to original colour.

Staff requires to press the remote button within the exclusion zone (pink).	Staff will automatically be detected as staff.	Staff can proceed to walk through the entrance as usual.

3.5 Walk Test

Initiate a walk test after installing the counter at the site. The walk test varies between 2 minutes to 15 minutes with at least 20 IN and 20 OUT and the time can be adjusted based on your preference.
The purpose of doing the walk test during the installation:

1) This is useful to collect sufficient sample size for faster and better verification. 
     -all the possible pathways can be tracked from the device
     -to speed up the verification process by using the walk test sample (some stores might have a really low
      sample from the scheduled video)
2) To ensure all the add-on features can work properly (e.g staff exclusion tags, staff exclusion button)

STEP 1 - Navigate to the tab Usage, click on Walk Test to start recording a video.

STEP 2 - After choosing the video duration between 2 minutes to 15 minutes, proceed to click confirm.

STEP 3 - Walk all possible ways that a normal visitors would enter the premise.

STEP 4 - A head tracker should appear on the person.

STEP 5 - Counts will be triggered when the person crossed the INOUT lines.

STEP 6 - Once the video has finished recording, there will be a green tick appear to notify. The video is uploaded to server for FootfallCam Specialist to fine tune the settings.

You may also assess the link below for the way to self-record walk test guide:

https://www.youtube.com/watch?v=nRwbYRSTrnY

3.6 Device Control Panel User Guide

Supported Devices: Pro2 (2025), Pro3

Supported Patch Version: v5.2.0_p49 and above

This guide provides instructions on how to access and navigate the Device Control Panel for Pro2 2025, Pro3, and Centroid devices.

Control Panel Interface Overview

Within the control panel, you can access and manage three primary areas:

1. Home Page
   Your central dashboard for a quick device overview.
   

   • Camera Streams: View all available live camera streams on your device.

   • Connection Status: Monitor your current device-to-server connection.

2. Camera Configuration Page
   Your hub for managing camera stream settings, analytics data and visual overlays.
   

   • Traffic Analytics: View live and historical In/Out counts, and visualize data using live or historical Start/End and Path maps.

   • Tracking Zone & Lines: Add, edit or delete tracking zones and In/Out counting lines.

   • AI Models: Select detection models, toggle specific classifiers and enable/disable people ID displays in the live view.

   • Stream Settings: Edit camera stream names, enable/disable Privacy mode and view the hardware mounting guide.

   • Recording Schedules: Start live recordings or schedule them using Online Sim or Low Traffic Online Sim modes.

3. Device Configuration Page
   Your dashboard for system-level management, hardware health and network setup.
   

   • Device Health & Details: View the serial number, model, firmware patch version and real-time hardware usage (CPU, RAM, Storage, Temperature). Centroid can also view the processing core details.

   • System Operations: Reboot the device, perform a factory reset or pair the device to an analytics server.

   • Time & Network: Manage time settings and network configurations.

   • Integrations: View and manage available data push and camera bindings.

3.6.1 Accessing the Device Control Panel

There are three ways to access the device control panel:

• Via Device IP: Enter the device's assigned IP address directly into your web browser.

• Via Device Wi-Fi: Connect your computer or mobile device to the device's local Wi-Fi network, then open a browser and navigate to 192.168.4.1.

• Via Remote Access: Enable and launch remote access directly through the V9 platform.

Method 1: Device IP

1. Enter the device's assigned IP address to the browser.

   

2. You should be redirected to the Login page.

   

Method 2: Device Wi-Fi

1. Open the Wi-Fi settings on your PC or mobile device and scan for available networks. Select the network named Counter_XXXXX (where XXXXX represents the last 5 digits of your device's serial number).

   

2. Enter the following IP 192.168.4.1 into the web browser and you should be redirected to the Login page. (This step is similar to Method 1 above)

Note: The default device login password and device SSID password can be found in the V9 Portal.

Method 3: V9 Portal

1. Login to your V9 Account and click on the Settings button.
   

2. Click on the Device Settings button to view all paired devices.
   

3. Search for your device by entering the serial in the search bar.
   

4. Once you found your device, click on the Edit button to view device management settings.
   

5. In the Device Info view, click on the Settings button to view Device Settings.
   

6. Once in the Settings section, scroll down until you see the Remote Access toggle and enable it to access the Device Control Panel Login page.
   

Note: You might encounter a popup after remote access is initiated. Please follow the popup instructions to proceed with the remote access.

3.6.2 Login Page

After navigating to the login page, enter your credentials to gain access to the main Device Control Panel interface.

If you forget your password, you can use the password reset option on the screen.

Resetting Your Password

1. Click the Reset Password button to navigate to the password reset page.
   

2. Log into the V9 Portal and navigate to the Key Generator page to generate a password reset key.
   

3. Return to the device reset page, enter the generated Reset Key, and input your new password.
   
   

4. Click Confirm to complete the process.

3.6.3 Camera Configuration

The following sections provide detailed guides for managing individual camera streams and configuring their specific analytics settings:

1. You can access the camera stream settings using one of two methods:

   • Standard Navigation: Click on the Camera Configuration option in the main navigation bar.

   • Quick Shortcut: From the Home Page, click directly on any specific camera stream feed to jump straight to that camera's configuration section.
     

Note:

• For the following Camera Configuration guides, please ensure that you are configuring the right channel / camera stream. You can see the current channel by looking at the left channel side bar.
  

• Centroid devices will not have a Host Channel.

• Currently, IOS devices will not be able to see some of the Live streams. MacOS devices can view the live streams by using any browser except Safari.

Viewing Live Footfall Data

1. Click on the Live tab button.
   

2. This page displays a live stream that shows live blobs of detected people and current line and zone configurations for the specific channel.
   

3. The right side bar is a list of tables with live In/Out counts for each ROI (Region of Interest).
   

4. A graph displaying the last 24 hours of Footfall data is located below the stream and data table.
   

Note:

• The Live stream will also have HUD indicators to indicate the timestamp, whether the stream is currently recording and whether the stream has Privacy Mode enabled.

• In Lines and Out Lines are organized by Regions of Interests (ROI) allowing a single camera stream to track In/Out counts of multiple entrances/exits.

• The Footfall graph can be toggled to be displayed as a bar chart or line graph. Users can also specify which ROI that they want to view data for.

Viewing Historical Footfall Data

1. Click on the Analytics tab button.
   

2. Users will be able to view a Footfall data graph similar to the one in the Live tab. However, this graph also includes several configuration options to allow users to view historical footfall data.
   

3. Users can configure the following:

   • Region of Interest (ROI) - Users can select any ROI under the current channel.

   • Time Granularity

     • Days

     • Hours

     • Minutes

   • Start Date

   • End Date

4. Click Apply to apply the settings and view the updated graph.
   

5. Users can also click the Export button to export the data. Note that this will export the data that is being represented by the current graph to a csv file.
   

Calibrating Camera Streams

Note that the following subsections will require the user to be in the Configuration section of a camera channel.

1. Click on the Configuration tab button.
   

Drawing Tracking Zone and Counting Lines

1. Users will be able to see a list of buttons above the live view which can be used to draw the Tracking Zone and In/Out Lines. There is also a Tooltip button to remind users what each parameter does.
   

2. There are buttons below the live view to reset all drawings or undo any drawings.
   

3. There is a table on the right of the live view to view all currently drawn lines/zones.
   

4. In/Out Lines can have their direction inverted by clicking on the Invert button.
   

5. In/Out Lines can have their ROI be reassigned or deleted by clicking on the Edit button.
   
   

6. Tracking Zone can be deleted by clicking on the Delete button.
   

7. All drawing lines and zones can be temporarily hidden from the live view by clicking on the Hide / Show button.
   

Note:

• There can only be 1 Tracking Zone. If no Tracking Zone is present, the device will use the entire live view as the "Tracking Zone".

• Drawing logic differs based on whether the user is using a PC or Mobile device.

  • PC

    • Click on one of the top buttons to enter Drawing Mode.

    • Click on the live view to start drawing and click again to add more points.

    • Double click to finish drawing.

    • While in Edit Mode, drag a point to move the point and drag the line to move the entire line / zone.

    • Double click a point to remove it and Double click a line to add a new point.

  • Mobile Device

    • Tap on one of the top buttons to enter Drawing Mode.

    • Tap on the live view to start drawing and tap again to add more points.

    • Hold tap to finish drawing.

    • While in Edit Mode, drag a point to move the point and drag the line to move the entire line / zone.

    • Hold tap on a point to remove it and hold tap on a line to add a new point.

Performing Walk Test

1. Users can enable the toggle button in the Path Visualisation container to view walk test options.
   

2. Users can view live start/end maps or path maps by clicking on the Apply button while the Live selector is active. The live path map option is recommended for device installation walk tests.
   

3. After it has been applied, the stream should show a Tracking status HUD and the user can click on the checkbox to enable their desired visualisation type. (Start/End or Path)
   

Viewing Historical Path Data

1. Users can also view historical path data as well by clicking on the Historical mode.
   

2. The settings are similar to the Live mode but with the inclusion of a Start Date and End Date selector.
   

3. Click Apply to generate the historical path data on the liveview.
   

Note: The device only saves historical path data for the past 5 days.

Displaying Device Mounting Guide

1. Click on the Mounting Guide OFF/ON button to toggle the Mounting Guide.
   

Note: The Mounting Guide is used to determine the optimal mounting position of the device. The base of all entrances being covered by the device must lie WITHIN the Mounting Guide for the most accurate footfall data.

Camera Stream Model Calibration

1. Click on the Calibration tab button.
   

2. Users can see the current view type of the channel and configure mounting height.
   

3. Users can select different Human Detection Models and adjust the detection sensitivity between Low, Medium and High.

4. Users can enable/disable several classifiers such as Gender, Age and Staff.

5. Click Save to apply changes.
   

Turning On Privacy Mode

1. Click on the Settings tab button.
   

2. Enable the Privacy Mode toggle to mask the camera stream.
   

3. Click Save to apply settings.
   

Note: Users can also edit the Camera Stream Name and enable displaying People ID on live blobs here.

3.6.4 Video Recording

1. Click on the Configuration tab button.
   

2. Scroll down and click on the Recordings section.
   

Note:

• All recorded videos can only be downloaded from the Control Panel when the status is Pending Upload or Uploaded.

• All recorded videos are automatically uploaded to the analytics server.

• All recorded videos can be downloaded from the device by clicking on the Download button.

• VLC Media Player or similar software may be required to view downloaded video recordings as they are encoded in H.265 (HEVC).

Live Recording

1. Click on the Start Recording button to record a live video. Click again to stop recording.

2. The recorded video will be reflected in the table below.
   

Schedule Recording

1. Click on the Schedule Recording button and a popup will appear.
   

2. Select desired Recording Type, Date, Recording Time and Duration.
   

3. Click the Schedule button to add the scheduled recording.
   

Note:

• Online Sim recordings are normal video recordings.

• Low Traffic (Online Sim) recordings are video recordings that trigger whenever a person is detected in the Tracking Zone. Thus, the final recording is a video that consists of only the times that a person is detected.

3.6.5 Device Configuration

The following sections provide detailed instructions for managing your FootfallCam device. Use these modules to configure system-level operations, network connections, and camera bindings:

Changing Device Control Panel Language

1. Locate the Language button on the top navigation bar.
   

2. Click the button to open the language dropdown menu.
   

3. Select your preferred language from the list to instantly update the interface.

Pairing Device To Analytics Server

1. Navigate to the Device Configuration page using the navigation bar.
   

2. Click on the Configure button next to the Site Pairing Code details.
   

3. Enter the Site Pairing Code for the Site that you want to pair the device to.
   

4. Click Apply to proceed with pairing the device.

Updating Device Analytics Server

If you would like to use a new server for data access from FootfallCam, you can also change the server address based on the preconfigured server address list.

Note: The pairing code is unique for each site and can be obtained from V9 Portal.

Reboot & Factory Reset

1. Navigate to the Device Configuration page using the navigation bar.
   

2. Click on the Reboot button to reboot the device or Reset to Factory Settings button to reset the device.
   

Setting Up Device for Data Pushing to External Server

1. Navigate to the Device Configuration page using the navigation bar.
   

2. Click on the Data Push tab to view Data Push settings.
   

3. Click on the New Data Push button to add a new data push agent or click on Edit action on a specific data push agent to reconfigure it.
   

4. A popup will now appear where you can configure the data push agent.

   • Data Type:

     • In/Out Data - Send In/Out Data at the specified interval.

     • In/Out Event (Real-Time) - Send In/Out Data whenever an In/Out count is detected. Please NOTE that this option will ignore the selected Time Granularity and Frequency options for the data push agent.

   • Time Granularity: This will affect how the data push agent aggregates the In/Out data. Currently, the available options are

     • Daily

     • Hourly

     • Every 15 Minutes

     • Minutes

   • Frequency: This will affect how often the data push agent sends out the data. Currently, the available options are

     • Daily

     • Hourly

     • Every 15 Minutes

     • Minutes

   • Protocol: This will affect how the data push sends the data. Currently, our device only supports Websocket connections.

   • Output Format: This will affect how the data is structured when sent by the data push agent. Currently, our device only supports JSON data structure.

   • Active: This option will determine if the agent is active or inactive.
     

3.6.6 Device Time Settings

1. Navigate to the Device Configuration page using the navigation bar.
   

2. Click on the Time tab to view Time settings.
   

Changing Device Time Zone

1. The user can select their own timezone by enabling the Manual Time Zone toggle and selecting the desired time zone.
   

2. Click on the Save button to save your changes.

Note:

• The device will automatically switch to the site's time zone after pairing the device.

Manually Sync Device Time to Desired Time

1. The user can enable Manual Time Sync to set their device time to a specified time or sync with their computer time.
   

2. Click on the Save button to save your changes.

Note:

• NTP and Manual Time Sync CANNOT be enabled at the same time.

Configuring NTP server for Device

1. The user can connect the device to a NTP server by enabling the NTP toggle and filling in the NTP server details and sync interval.
   

2. Click on the Save button to save your changes.

Note:

• NTP and Manual Time Sync CANNOT be enabled at the same time.

3.6.7 Device Network Settings

Configure Device to use DHCP or Static IP

1. Navigate to the Device Configuration page using the navigation bar.
   

2. Click on the Network tab to view Network settings.
   

3. Users can configure the device to be DHCP or Static IP in the Network section.
   

Note:

• Pro2 (2025) and Pro3 devices always require the user to input the Primary DNS and Secondary DNS when saving any network changes. If a user wants to switch to Static IP, they will also need to input the IPv4 Address, Subnet Mast and Gateway. DHCP only requires the DNS fields to be filled.

• Centroid devices have a minor difference, their DHCP setting does not require DNS fields to be filled.

Connecting a Device to Proxy Server

Users can configure the device to connect to a proxy server. They must first enable the proxy toggle and fill up the relevant fields before clicking the Save button.

Note:

• When setting up a proxy server connection, users must specify the proxy server address and port.

• The proxy username and password is optional. However, if either one is provided, the other must also be provided in order to save the setting.

3.6.8 Camera Bindings Management

There are two ways to navigate to the Camera Bindings configuration section, depending on your current workflow.

Method 1: Home Page

1. Users can click on the Add/Remove Camera button in the Home page to directly navigate to the Bindings page.
   

Method 2: Navigation Bar

1. Users can click on the Device Configuration navigation button in the navbar to navigate to the Device Configuration pages.
   

2. Once in the Device Configuration page, click on the Camera Bindings tab button to view camera bindings.
   

Adding Camera Streams

There are currently 2 ways for users to bind new camera streams to the device. The first method is to use the Search Nearby Devices button to discover nearby cameras and the other method is to click on the Add Camera button. The first method is the recommended method as it is more simple and faster.

Method 1: Search Nearby Devices

1. In the Camera Bindings section, scroll down and click on the Search Nearby Camera button.
   

2. You will see a list of nearby compatible devices and the list will be grouped by the device brand. Users can click on the Search Again button on the top right of the nearby cameras list to search again.
   

3. Based on the brand, the binding workflow will differ.

   • FootfallCam: Users can select multiple FootfallCam devices by clicking on the checkboxes and then they can click on the Bind button on the FootfallCam brand header to bind all selected cameras.
     

   • Known Brands: Users can click on the Bind button to bind the selected camera. Users will be prompted to enter username and password in order to bind the camera.
     

   • Unknown Brands: Users can click on the Bind button to bind the selected camera. Users will then be directed to the Add Camera popup in which they must fill the popup similarly to Method 2 below.

Note: This method is currently not supported by Centroid devices yet.

Method 2: Manually Add Camera

1. In the Camera Bindings section, click on the Add Camera button. A popup should appear to fill in the camera stream details.
   

2. Please fill up all details in the popup, ensure that you also scroll down as there is a required view type field as well.
   

3. Users can click on the Check Live Stream button to preview a snapshot of the stream to verify that the camera details are correct.
   

4. Click on the Add Stream button to add the camera stream.

Note:

• Top-Down View is the default view type that accounts for the downward-facing perspective of ceiling-mounted devices, ensuring accurate field-of-view coverage.

• Tilt View is the view type that accounts for the angled mounting perspective of CCTV devices, ensuring accurate field-of-view coverage.

• The selected view type will impact the available models that can be selected for the camera stream.

Editing Camera Stream

Users can edit a camera stream by clicking on the Edit Action button as shown below. A similar popup as the Add Camera Stream popup will appear.

Importing / Exporting Camera Streams

1. Users can import and export their current camera bindings by clicking on the Import / Export button.
   

2. The buttons will open a dropdown in which the user can select to import or export bindings.
   

3. When Import Bindings is selected, the user will be prompted to select a file to be imported.
   
   Note: The selected file must be a .csv file and has the following format:
   

4. When Export Bindings is selected, a .csv file will be downloaded to the user's device.

Unbinding Camera Streams

Users can unbind your camera streams in one of two ways:

• Unbind a Specific Stream: Disconnect an individual camera stream while leaving others active.

• Unbind All Streams: Disconnect all connected camera streams simultaneously.

1. Users can click on the unbind icon to unbind the specific camera stream.
   

2. The user will be prompted with a confirmation prompt before they can unbind. Click Confirm to unbind the camera stream.
   

Note: The user can also unbind all cameras if needed by clicking on the Reset Bindings button.

3.6.9 Site Network Requirements for using FootfallCam Pro2

3.6.9.1 Firewall Whitelisting Requirements

• To ensure uninterrupted communication between FootfallCam devices and FootfallCam Cloud services, please ensure the following IP addresses and ports are whitelisted in the site's network firewall, proxy, and VPN security rules.
  

3.6.9.2 Proxy Server Considerations

• If the site network enforces internet access through a proxy server, please configure the Proxy Settings on the Pro2 device control panel accordingly, see an example below:
  
• If the proxy uses SSL inspection, the network administrator may need to whitelist the FootfallCam's cloud domain to prevent TLS handshake errors.
  
  

3.6.9.3 Bandwidth Usage Estimation

Entrance Counting ONLY

• 2MB/day (12hr operation), assume hourly 100 people In&Out footfall activities.

Path Map Playback Enabled

• On average 60MB/day (12hr operation), assume 20 people being tracked actively in the liveview.
• Can opt for out of operating hour data uploading

Live-blobs Viewing Enabled:

The post Chapter 3: Device Configuration (New) appeared first on FootfallCam.

4.0.1 Devices Offline Handling for Operation Issue 

Through the daily checking of the devices online status in deice list in V9 Analytics portal, the manager can better manage the device active status in the V9 analytics portal so that it will reflect the actual devices which required to closely monitor.

A) Disable the counting - due to Readiness 

• Entrance not in use 

• Site not ready- under renovation, temporary closed 

B) Remove the devices from portal if: 

• Devices has approved for RMA

• Devices has physically removed from the ceiling 

4.0.2 Device Offline Troubleshooting 

Usually the devices will show offline from the Analytics portal if the light indication on the device is NOT BLUE. If below issue has occurred on the people counter, you may perform diagnosis based on below guidelines:

Should the issue persist after above troubleshooting, please contact FootfallCam Helpdesk for further technical support: support.footfallcounter.com

4.1 Device Replacement 

STEP 1 - Unscrew the device from ceiling.

STEP 2 - Unplug the network cable.

STEP 3 - Plug in the new device with the network cable and screw it on the original position.

STEP 4 - Check the counter LED light, make sure it is turned to Blue.

4.2 Device Firmware Upgrade 

STEP 1 - Connect counter SSID via Wi-Fi and login with password: Please get from FFC support personnel.

STEP 2 - Access to web browser (Safari, Google Chrome) and enter URL: http://192.168.4.1.

STEP 3 - Login with password: Please get from FFC support personnel.

STEP 4 - Click on Upgrade on the top right and navigate to Firmware Upgrade.

STEP 5 - Device will reboot automatically after 5 minutes once the upgrade is complete.

4.3 Device Reboot 

4.3.1 Soft Reboot

STEP 1 - Connect counter SSID via Wi-Fi and login with password: Please get from FFC support personnel

STEP 2 - Access to web browser (Safari, Google Chrome) and enter URL: http://192.168.4.1.

STEP 3 - Login with password: Please get from FFC support personnel.

STEP 4 - Click on Reboot on the bottom.

STEP 5 - Click on Reboot in the pop-up message.

4.3.2 Hard Reboot

STEP 1 - Find the cables for the Footfall Counter in the back office. Can be directly from the PoE switch or PoE Midspan.

STEP 2 - Unplug the cable that is providing power to the counter.

STEP 3 - Make sure the LED on the counter is off and wait for 5 minutes.

STEP 4 - Plug the cable back into its original place.

4.4 Device Network Diagnosis

STEP 1 - Go to Settings page based on the image above.

STEP 2 - Scroll to the bottom of the page, click on the Diagnosis button and wait for 30 to 60 seconds.

STEP 3 - A CounterNetworkDiagnosis.txt text file will be downloaded. If there is any error or issue downloading the text file, kindly contact FootfallCam Helpdesk for further technical support: support.footfallcounter.com

STEP 4 - Send the CounterNetworkDiagnosis.txt file to Footfallcam team.

• • Through Support Chat App:

    • For Android user, copy the text file and send it to Footfallcam support group.

    • For Iphone users, convert the text file to PDF format and send it to Footfallcam support group.

  • Through Support Ticket:

    • Attach the text file into the support ticket and send it as a message for Footfallcam team to further check on the issue.

  • Through Email: 

    • Attach the text file and send the email to support@footfallcam.com with the device serial as email subject. 

4.5 Device 3DPro2 Troubleshooting

4.5.1 Device Red Light

When powering up the people counter, it stays in red light, kindly follow the below procedure to troubleshoot.

1. Client to perform power cycle (Hard Reboot) and make sure the cables are plugged in firmly.

2. Ping the people counter's existing IP and provide the result to FootfallCam Support.

   • Refer to [16] of Image to retrieve the last seen IP of the people counter.

   • In PC, open command prompt (Window search: cmd)

   • ping -t [IP/External IP]

   • Example: ping -t 192.168.4.1

3. Check whether the people counter is broadcasting Wi-Fi SSID.

4. If people counter unable to ping (Step 2) and don't broadcast Wi-Fi SSID (Step 3), the end-user must provide the evidence below to raise for RMA (If within warranty).

   • [Photo] People counter red light 

   • [Photo] Ping IP result

   • [Photo] Wi-Fi SSID not broadcasting

5. Provide the above evidence when raising a support ticket to speed up the process of RMA.

If the people counter able to be ping OR showing Wi-Fi SSID, please provide the evidence (Screenshot) when raising the ticket, hence the support will be escalated to provide further assistance.

4.5.2 Device No Light

When the device doesn't show light after powering up, kindly follow the below procedure to troubleshoot.
Useful link: Reference

For users that use POE Injector: 

1. Check if the POE Injector is powered up properly.

2. Check if all the ports are plugging in properly.

3. Change the cable if the device/ POE Injector not working as expected.

4. If unable to figure out what's wrong with the current setup, please provide evidence (Photo) in a support ticket.

   • [Photo] Device no light

   • [Photo] POE Injector LED indicator light

   • Provide the troubleshooting steps taken

For users that use POE Switch:

1. Check if the POE switch is powered up properly.

2. Check if the port used by the device is working properly.

3. Change a cable OR port if the device not working as expected.

4. If unable to figure out what's wrong with the current setup, please provide evidence (Photo) in a support ticket.

   • [Photo] Device no light

   • [Photo] POE switch's port LED indicator light

   • Provide the troubleshooting steps taken

4.5.3 Device Green Light

4.5.3.1 Flashing Green Light

When the LED displays a flashing green light, it typically indicates that the device is encountering difficulties in obtaining an IP address or establishing a network connection.

1. Inspect the network cable: Ensure that the network cable connecting the device is in good condition and securely plugged in.

2. Consult with your IT team: Verify with your IT team if any changes have been made to the network configuration, such as adjustments to the allocated IP address, DNS, or Gateway settings.

3. Provide the network diagnostic troubleshooting log: Please submit the network diagnostic troubleshooting log to FootfallCam Support.

   Guideline: Network Diagnostics Troubleshooting

If your IT team confirms that no changes have been made to the network configuration and the issue persists, kindly attach the troubleshooting text file to the support ticket along with any relevant details. Our support team will promptly assist you in resolving the issue.

4.5.3.2 Constant Green Light

When the LED displays a constant green light, it typically indicates that the device is connected to the network but unable to establish a connection with the FootfallCam server.

1. Verify the server address input: Ensure that the server address is entered correctly in the device settings.

2. Whitelist FootfallCam server addresses: Confirm that all FootfallCam server addresses are whitelisted to allow communication with your network.

   Reference: FootfallCam Server Address List

3. Provide the network diagnostic troubleshooting log: Please submit the network diagnostic troubleshooting log to FootfallCam Support.

   Guideline: Network Diagnostics Troubleshooting

If you are unable to resolve the issue after following these steps, kindly attach the troubleshooting text file along with the details of the troubleshooting steps taken to the support ticket. Our team will provide further assistance promptly.

4.5.4 Device Yellow Light

LED showing yellow light, usually indicating cable issue or network cable is crimped incorrectly.
Useful link: Reference

1. You may try to replug the cable or try to plug in a different cable that works fine. You can test the cable with a cable tester.

2. If the issue persists after using a cable that works fine, kindly take a photo of the PoE switch/midspan and back office on how the cable was plugged in.

3. If able to prove other device working fine with the cable, but not working with the reported device, please raise a support ticket and attach the testing video in the support ticket for RMA (If within warranty).

4.6 Troubleshooting - How to connect to 3D Pro2 via secondary IP

4.6.1 Steps to set up the environment and troubleshooting 

1. Connect the people counter with POE midspan and plug into the PC directly.

2. Configure the PC's ethernet port settings, and set the IP address to '169.254.0.91', and Subnet Mask to 255.255.255.0.

3. Open Command Prompt and type ping -t 169.254.0.90

   Note: 169.254.0.90 is the secondary IP (Every people counter has this IP)

4. After you tried to ping the counter:

   1. If pingable, FootfallCam Support will be able to access people counters for further diagnostics. Kindly proceed to Step 5 and schedule for remote session for further assistance.

   2. If not pingable, means the people counter is faulty, and FootfallCam Support is unable to perform further diagnostics. Kindly proceed to Step 5 and proceed to replace it with a new unit.

5. Lastly, screenshot the ping result to FootfallCam Support for further advice.

4.6.2 Video tutorial on connecting to 3DPro 2 via secondary IP

Please refer to 4.6.1 Steps to set up the environment and troubleshooting -> Step 4 for the next action after troubleshooting.

4.7 Cabling Checking Guide

Switch the network cable from the current port to another port on network switch. If the above troubleshooting still doesn't solve the issue, raise a support ticket to FFC team.

The post Chapter 4: Maintenance appeared first on FootfallCam.

Hardware

• Windows 10/11 PC
• Ethernet cables
• PoE switch / injector

Software

• FFC Pro1 & CCTV Configuration Tool (DeviceManage)
• FFC CCTV Video Player Tool

Setting IP for Pro1

Pro1 has a default static IP 192.168.88.250. It is required to change the Pro1 IP to the same subnet as Centroid or Pro2 device before binding to them.

• Download and install the FFC Pro1 & CCTV Configuration Tool
• Run the tool, perform an IP search
  
• You should see your devices appear in the list. Click on the row that you wish to change, its current details will be shown on the right column.
  
• Enter the IP address, Subnet Mask and Gateway at the top as you wish. Leave the HTTP Port and TCP Port untouched. Then, enter the default password at the bottom. (Please contact FootfallCam for the password). Click Modify.
  
• A success message should show up on the screen
  
• After that, the IP in the list should reflect the change.
  

Viewing Live view before binding

After setting the IP, you may proceed to bind it to Centroid / Pro2. But if you wish to see the live view without binding first, you may do so in the browser.

• Download, install and run FFC CCTV Video Player Tool. It is a plug-in and will run in the background.
• Visit the IP of the Pro1 you just set in the browser. You will be greeted with the login page. If you see a prompt like so, the tool is likely not running. You may click on the prompt and let it run, refresh the page afterwards. In some cases, you might need to restart your pc after installing the tool if you keep seeing this prompt.
  
• After logging in, you will see the Live view of the Pro1
  

The post Chapter 5: [LEGACY] Pro1 Configuration appeared first on FootfallCam.

Tools Required

Software

• FFC Scanning Tool

1. Locate the network settings config panel in the FFC Scanning Tool
   
   

2. Select a device on the left panel by clicking on it, which will display an authentication popup. Enter the username and password for the device (refer to FootfallCam personnel for username and password), and press OK.
   
   
   - The credentials will be cached for the device only if a valid MAC address is present. This will be reset when the software is closed.

3. If successful, the current network settings for the selected device will appear. You may change the current settings to your desired settings here.
   
   
   - If DHCP is enabled, all the settings below that option will be disabled.

4. Confirm your changes. The device will automatically reboot and the changes will be applied. Once you have confirmed the changes, a notification should appear if it is successful.
   
   
   - If the attempt failed, a warning message will appear telling why it failed.
   
   

5. To view the new device information, refresh the software and it will appear.
   
   
   - If you would like to manually configure the IP ranges that the software can scan, click on the Configure Manual IP Range button on the top bar.
   
   
   - This will show you a panel where you can manually enter the start and the end of the range of IPs that you want to scan. The Scan configure range only option can be disabled to allow for scanning of all devices once again.
   
   
   
   

The post Chapter 6: Pro1 Configuration appeared first on FootfallCam.

Staff exclusion is an additional functionality that FootfallCam provides to exclude staff footfall from the total footfall traffic. With this extra consideration, the data will be able to provide the true value of the visitors. 

There are 4 different methods of staff exclusion available, which are Staff Exclusion Line, Staff Exclusion Zone with Button, Staff Exclusion (Patterned Staff Tag) and Staff Exclusion (Fabric Staff Tag).

Method 1: Staff Exclusion Line

1.1 How Does It Work?

Staff Exclusion Line is a tuning parameter (the cyan color line as shown in the video) which could be added apart from the In / Out line so that people who walked across the exclusion line will not be counted as In or Out.

Staff exclusion in action: Notice that the person on the right who walked across the exclusion line is excluded from counting, whereas the person in the middle is counted as usual. 

1.2 Hardware & Environmental Requirements

1.3 Pros

• • Cheapest option (no additional hardware required, only tuning service charge).

1.4 Cons

• • Genuine visitors would also be discounted if they walked across the exclusion line.

  • Staff are required to only walk through their designated walk path in order to be excluded from counting.

1.5 Use Case

• • Ideal for entrances where there is a dedicated path for the staff to exit or enter the store.

Method 2: Staff Exclusion Zone with Button

2.1 How Does It Work?

Staff Exclusion Zone (the cyan zone as shown in the video) is a tuning parameter that defines a zone (usually in front of the wall) to discount the people who are standing within the zone when the button is pressed and they will not be counted even if they have walked across the tracking lines.

For more information, please refer to the datasheet provided.

Staff exclusion in action: Notice that the person in brown shirt is excluded from counting (marked with a cross sign) after pressing the button in the exclusion zone, whereas the subsequent person on the right is counted as usual.

2.2 Hardware & Environmental Requirements

2.3 Pros

• • Can be configured so that visitors do not interfere with the staff exclusion process (e.g. in the picture shown, the Staff Exclusion Button and Zone are far away from the usual traffic of visitors).

    

2.4 Cons

• • The coverage of the counter needs to be big enough so that the Staff Exclusion Zone covers more area to avoid staff accidentally not standing in the zone when pressing the button.

2.5 Use Case

• • Suitable for any sites with a wall next to the entrance for mounting the Staff Exclusion Button.

Method 3: Staff Exclusion (Patterned Staff Tag)

3.1 How Does It Work?

FootfallCam Patterned Staff Tag^TM is an additional accessory with a unique pattern recognisable by the people counter. When a person enters the live view of the FootfallCam counter, the counter will be able to identify the person with the staff tag and exclude he/she from the visitor count even if they have walked across the tracking line.

The tag interacts with the counter passively, as the tag does not have battery and does not emit any signal or radio waves to the counter. Staff is only required to wear the tag on the shirt, and behave usually.

For more information, please refer to the datasheet provided

Staff exclusion in action: Notice that the person is excluded from counting (marked with a cross sign) after the counter has detected the patterned staff tag on his chest.

3.2 Hardware & Environmental Requirements

• • Staff Exclusion tag MUST be FootfallCam design of stripe pattern.

  • Ceiling Height

    • NOT supported for 2.5m and below.

    • Recommended ceiling height is 2.5m ~ 3.2m.

    • NOT supported for 3.2m and above.

  • Only for Normal Counting or Area Counting mode. Not Supported for Queue Counting or Heatmap Counting.

  • Live view must have enough walking space (> 2m from centre of live view, equivalent to > 4m coverage in the walking direction) for staff to be detected.

    • Enough unblocked walking space.

      

  • If the entrance is a sliding door, position FootfallCam People Counter at least 1m away from the door. If the entrance is a swing door, position FootfallCam People Counter at least 1m away from the edge of the door when it is widest open.

    • Cannot be too close to the entrance, otherwise part of the view will be blocked by the bar above the entrance.

      

  • The floor must be flat. No staircases, slanted or elevated ground.

    • No slanted floor or ramp.

      

    • No staircases.

      

  • Live view is clear of any blocking object.

    • No ceiling bar.

      

      
      

    • No decoration or exit sign.

      

    • No ceiling TV or air-conditioner.

      

  • Environment is bright and well lit.

    • No dark environment.

      

3.3 Pros

• • No additional actions are required for staff to perform.

  • No maintenance needed after the first set up.

  • No wireless emission and battery maintenance.

3.4 Cons

• • Additional cost needed for the Patterned Staff Tag.

  • Environment requirements need to be fulfilled for staff to be detected.

  • Accuracy might be affected if the guidelines for wearing staff tag are not followed.

3.5 Use Case

• • Suitable for sites where the device is able to cover enough unblocked walking space.

3.6 Guideline To Wear Staff Tag

• • Peel off the protective film on the Staff Exclusion Tag before use.

  • Wear tag in the centre of upper chest area for the best accuracy.

  • Wear tag upright, and not dangling downwards.

  • Wear tag in landscape orientation as shown below.

    

• • Do NOT wear tag with a lanyard or hide tag in pocket or cover tag with other objects such as tudung, scarf, hair, hand.

  • Do NOT hold the tag with hand.

  • Simple and plain coloured shirt works better than colourful shirt with complex patterns/stripes.

  • Walk at normal speed, otherwise motion blur might affect accuracy.

Method 4: Staff Exclusion (Fabric Staff Tag)

4.1 How Does It Work?

FootfallCam Fabric Staff Tag^TM is an additional accessory that uses the latest Time-of-flight technology to exclude any person wearing the tag from being counted. It adds a tuning parameter called TOF coverage zone (the dark blue color bounding zone as shown in the video), where it will discount any people wearing the fabric tag when they walk underneath the counter AND pass through the exclusion zone in dark blue color.

For more information, please refer to the datasheet provided.

Staff exclusion in action: Notice that the person in white shirt is excluded from counting (marked with a cross sign), whereas the other two subsequent people following him are counted as usual.

4.2 Hardware & Environmental Requirements

• • Fabric Staff Exclusion tag MUST be FootfallCam design of reflective materials.

  • Live view must have enough walking space (> 2m from center of live view, equivalent to > 4m coverage in the walking direction) for staff to be detected.

  • If the entrance is a sliding door, position FootfallCam People Counter at least 1m away from the door. If the entrance is a swing door, position FootfallCam People Counter at least 1m away from the edge of the door when it is widest open.

  • The floor must be flat. No staircases, slanted or elevated ground.

  • Ceiling Height

    • NOT supported for 2.5m and below.

    • Recommended ceiling height is 2.5m ~ 3.5m.

    • NOT supported for 3.5m and above.

  • Only for Normal Counting or Area Counting mode. Not Supported for Queue Counting or Heatmap Counting.

4.3 Pros

• • No maintenance needed after first set up

  • The line-of-sight of fabric tag from the counter is less likely to be obscured by human action and visible from many angles.

  • Low cost, no battery required.

4.4 Cons

• • -

4.5 Use Case

• • Suitable for any sites.

4.6 Guideline To Wear Fabric Tag

Step 1:  The fabric tag should be placed on the shoulder side of your staff uniform as shown in figure above. Make sure the silver material is always facing upward and not blocked by any obstacle. You may apply the fabric tag with iron (heat lamination) or sewing.

Counter live view with TOF coverage zone (dark blue color bounding box)

Step 2:  Run Walk Test with access to FootfallCam 5D Pro^TM, the Fabric Staff Tag must be exposed to the counter directly (line of sight). The coverage area would be with the centre of liveview as origin. Staff should always walk near to the center line of the counter position. The bounding box in dark blue color only serves as a reference of the estimated area for detecting the presence of staff tag. The effective area might shrink depending on the environment condition (e.g. ambient light level, target distance and reflectance, etc.). 

**Walk at normal speed, otherwise motion blur might affect accuracy.

Method 5: Staff Uniform Exclusion

5.1 How Does It Work?

Staff Uniform Exclusion works by teaching the system to recognize staff members based on their uniforms and remove them from the customer count. The idea is simple: if staff wear a consistent and recognizable uniform, the system can learn to identify it and automatically exclude those detections.

To achieve this, sample videos of staff walking are collected and broken down into images. These images are then used to train the system to recognize the unique features of the uniform, such as logos, colors, or patterns. Once trained, whenever someone is detected, the system checks whether the person is wearing the staff uniform. If yes, they are marked as staff and contribute to staff count. If not, they are counted as a customer.

5.2 Requirements

Hardware, Firmware & Environmental Requirements

Environmental Requirements

• Ceiling Height: Recommended ceiling height is 2.5m and above
• Only for Normal Counting or Area Counting mode. Not Supported for Queue Counting or Heatmap Counting.
• Live view must have enough walking space (> 2m from centre of live view, equivalent to > 4m coverage in the walking direction) for staff to be detected.

  • Enough unblocked walking space.

    

  • If the entrance is a sliding door, position FootfallCam People Counter at least 1m away from the door. If the entrance is a swing door, position FootfallCam People Counter at least 1m away from the edge of the door when it is widest open.

    • Cannot be too close to the entrance, otherwise part of the view will be blocked by the bar above the entrance.

      

  • The floor must be flat. No staircases, slanted or elevated ground.

    • No slanted floor or ramp.

      

    • No staircases.

      

  • Live view is clear of any blocking object.

    • No ceiling bar.

      

      
      

    • No decoration or exit sign.

      

    • No ceiling TV or air-conditioner.

      

  • Environment is bright and well lit.

    • No dark environment.

      

Uniform Requirements

• Pattern:
  • Logo as pattern: Is the logo larger than 20cm x 20cm?
  • Other patterns: Are there any unique patterns, e.g., combinations of colors?
• Color: Is the dominant color acceptable? (Note: Dominant Color 70%)

***Disclaimer:
This rule only serves as a guideline. The final decision is subject to technical assessment of the actual environment.

Grades and Expected Accuracy

Uniform Color Whitelist and Blacklist

• Blacklist uniforms are enclosed in red boxes.
• The colors in the last two rows are common;
• Midnight, Navy, Aubergine, and Russet look like black under certain lighting conditions.

Examples

Example	Decision	Justification	Grade
	Feasible	✅Logo > 20cm x 20cm ✅Unique dominant color (red)	A
	Feasible	❌Logo is too small; but ✅Unique dominant color (red) ✅Unique pattern (yellow parts on the shoulder)	A
	Not Feasible	❌Logo is too small ❌Dominant color (white) is on the blacklist	B
	Feasible	✅Unique dominant color (blue) ✅Unique pattern (mixture of white and blue)	A
	Green Uniform: Feasible Grey Outerwear: Not Feasible	Green Uniform: ✅Unique dominant color (green) Grey Outerwear: ❌Logo is too small ❌Dominant color (grey) is on the blacklist	A B
	Not Feasible	❌Logo is too small ❌There is a pattern, but the dominant color (white) is on the blacklist.	B

5.3 Pros

• No maintenance needed after first set up

• The line-of-sight of staff uniform from the counter is less likely to be obscured by human action and visible from many angles.

• Low cost, no battery required.

5.4 Cons

• -

5.5 Use Case

• Suitable for any sites.

5.6 SOP

It is recommended to record a staff walk test video (Offlinesim) for each device to shorten the SLA and improve accuracy.

Staff Walk Test Guide:

• 20 IN and 20 OUT.
• Try walk from different angle and direction.
• Walk at normal speed, otherwise motion blur might affect accuracy.

5.7 SLA

Method 6: Staff Exclusion using Re-ID

6.1 How Does It Work?

Staff Exclusion using Re-ID works by recognizing repeated staff movement patterns over time and automatically removing them from customer counts. Instead of relying on badges, wearables, or uniforms, the system builds an anonymous "movement signature" based on non-personal visual cues such as body shape, clothing consistency, walking style, and walking path.

Whenever a person is detected, the system tracks how often and where they appear across different store zones. If the same individual repeatedly re-enters, or is consistently present in staff-only areas, the system classifies them as staff and excludes them from analytics. Customers, who usually visit once per day with a single journey path, are unaffected.

6.2 Hardware & Environmental Requirements

• The device should have enough coverage to cover the entire store, so that the system can clearly see the entire path the the people

6.3 Pros

• No maintenance needed after first setup

• Hands-Free Operation: No need for badges, wearables, or manual tagging
• Scalable Across Chains: Once deployed, the same model can run across hundreds or thousands of stores without store-specific retraining.

6.4 Cons

• Initial Calibration Needed: The system may require a short learning period (typically a few weeks) to build reliable staff movement signatures.
• Best in Multi-Zone Environments: Accuracy is highest in stores where staff frequently move across zones; in very small stores, the benefit may be limited.

6.5 Use Case

• Suitable for sites where the device is able to cover a large enough area for a clear person path

Method 7: Staff Exclusion with Time-Based Adjustment

7.1 How Does It Work?

Staff Exclusion with Time-Based Adjustment works by applying a fixed staff adjustment to the customer count based on predefined schedules. This method uses predictable staffing patterns to estimate and exclude staff presence.

Through the system's user interface, retailers can specify:

• Day of the week (e.g., weekdays vs weekends)

• Hour of the day (e.g., opening hours, restocking periods, closing shifts)

• Adjustment method -- either a fixed number of staff to exclude (e.g., "5 staff at 9-10 am") or a percentage of detected traffic (e.g., "10% staff during morning shift").

Once configured, the system automatically applies these adjustments to the raw people count during reporting. This ensures that the customer analytics reflect genuine shoppers, not regular staff movements tied to shift schedules.

7.2 Hardware & Environmental Requirements

This method does not require any additional hardware or environmental setup. All processing takes place at the server level during data aggregation. This method only required the configuration within the V9 portal.

7.3 Pros

• Low Cost: Since it uses existing people count data, there are no extra implementation or maintenance costs.

• Simple to Configure: Users can easily set exclusion rules via the dashboard by specifying days, hours, and adjustment values.

• Quick Deployment: Can be applied immediately across all stores without waiting.

7.4 Cons

• Not Adaptive: Cannot adjust in real time if staff presence changes unexpectedly.

• Limited Precision: Best suited for predictable schedules; less effective in dynamic environments with irregular staff movement.

7.5 Use Case

• Suitable for sites where staff follow fixed opening and closing routines, or have regular staff shifts, making exclusion predictable.

Method 8: Staff Exclusion using Scaling Factor

8.1 How Does It Work?

Staff Exclusion using Scaling Factor works by applying a fixed percentage adjustment to the total daily people count, rather than adjusting specific hours.

For example, if the store records 100 counts in a day and the assumed staff portion is set at 20%, the system will automatically exclude these 20 counts, reporting the final customer count as 80.

This approach provides a simple way to filter out staff when their presence is relatively consistent throughout the day.

8.2 Hardware & Environmental Requirements

This method does not require any additional hardware or environmental setup. All processing takes place at the server level during data aggregation. This method only required the configuration within the V9 portal.

8.3 Pros

• Very Simple to Implement: Requires only a one-time configuration of the staff percentage.

• Low Cost: No additional devices, sensors, or AI models required.

• Scalable: Easy to apply consistently across multiple stores in a retail chain.

8.4 Cons

• Assumption-Based: Relies on a fixed percentage, which may not reflect actual staff presence on a given day.

• Lack of Flexibility: Cannot account for variations in staff schedules, special events, or peak seasons.

8.5 Use Case

Suitable for sites where staff presence is relatively consistent day to day, and a fixed percentage can reasonably represent staff activity

Method 9: Staff Exclusion using Lanyard

9.1 How Does It Work?

Staff Exclusion using Lanyard works by allowing the AI model to detect a lanyard that is worn by a person, and subsequently classifying the person as a staff.

This approach provides a straightforward and accurate way to filter out staff if the site's uniform is lanyard-based, ensuring fast and accurate results. 

Examples of Lanyards:

9.2 Hardware & Environmental Requirements

This method does not require any additional hardware or environmental setup.

9.3 Pros

• No Additional Hardware Required: Uses the existing camera and AI model without requiring extra sensors or devices.
• Simple Deployment: Minimal setup is needed if staff already wear lanyards as part of their uniform.
• High Detection Accuracy under Optimal Conditions: Provides reliable staff identification when the lanyard is clearly visible.

9.4 Cons

• Accuracy Depends on Visibility: Detection capability may decrease due to factors such as camera height, viewing angle, and the thickness and visibility of the lanyard.
• Requires Consistent Lanyard Usage: Staff who do not wear their lanyards correctly or consistently may not be identified as staff.

Summary

The post Appendix A – Staff Exclusion Methods appeared first on FootfallCam.

The counter exposes 2 GPIO output wires for control. The output wire color schemes are either green(+)/yellow(-) or grey(+)/brown(-). These wires are opto-isolated GPIO output and does not source power.

The optocoupler can only switch up to 30mA of current. More often than not the controlled device need much higher current than this, therefore a driver or relay is needed to switch the higher current.

The diagram below shows the connection from FootfallCam™ counter to a driver module which is in turn connected to a automatic door or traffic light. The module used in this example has a maximum continuous current limit of 9.2A which is sufficient for most automatic doors and traffic light. A secondary relay can be used if even higher currents need to be switched.

Another option is to use a 5V mechanical relay. The relay coil should have a power rating of 40mW or less due to the drive limit of the GPIO pin (8mA). This relay can be connected to a secondary relay of higher rated current to control the door or traffic light.

The counter can also be connected to a buzzer to sound an audio alert when the venue's maximum capacity is breached. The choice of implementation is not limited to these and is up to the user's creativity.

More Technical Information

At the fundamental level, the GPIO circuit uses an optocoupler to isolate the counter from external electrical signals for protection. The optocoupler used is ILD207T from Vishay Semiconductor. The circuit in the counter is designed to drive voltages in the range of 5-24V.

Optocouplers are designed for isolation and not for driving high currents, therefore an external MOSFET or relay is require to drive devices that require more than a few milliamps. The drive circuit is not designed into the counter to allow for more flexible integration.

Source: Wikipedia

Verifying Connections

To test the pin connection or relay output, connect to device SSID via Wifi and navigate to 192.168.4.1/GPIO.html. This simple UI serves the purpose of checking pin status as well as testing to change the pin status.

Changing pin status is instantaneous. The default GPIO pin number is:

The post Appendix B – Counter GPIO Output For Door/Traffic Light Control appeared first on FootfallCam.

The Staff Exclusion button is usually mounted on the wall next to a doorway. There are 2 types of buttons, wired and wireless. The wired button can be connected the counter installed above the counting area. The diagram below shows the connection of the Staff Exclusion button to the counter.

Wiring diagram of Staff Exclusion button (wired)

Connect the Black wire to a positive voltage (5-24V) and the Red wire to the button. Connect the other wire of the button to Ground. When the button is pressed, a signal will be sent to the counter to exclude the staff.

There is also a wireless version of the button. The wireless button has a range of about 5-10m depending on the environment. The wireless buttons works with Footfallcam™ SEV3 variant (Please contact our support for more information). Needless to say, these buttons offers more convenience and mobility since no wiring is required. There is however a caveat, the wireless buttons function as a universal remote to all the Footfallcam™ SEV3. The wireless button is not ideal in setups where counters are installed in multiple entrances/exits that are in close proximity. If a staff presses a button when someone is entering or exiting nearby, that person may also be excluded. In this case it is safer to use the wired button solution.

3D Pro2 Counter

3D Pro2 counter has a HDMI port which use for GPIO Usage or Staff Exclusion Button.
So Staff exclusion button for 3D Pro2 are are come with a button, a HDMI board and a wire clip.
Below images show the detail wiring connection and setup for staff exclusion button.

HDMI Board Connection
Connect 2 wire to Pin 3 and Pin 4 of the HDMI board
(Prefer Red wire for Pin 4 and Black wire for Pin 3)

Wiring Diagram for 3D Pro2 Staff Exclusion Button
Connect the HDMI board, button, and wire clip together.
HDMI Pin 3 --> Button --> Wire Clip --> GND - (DC Power supply)
HDMI Pin 4 --> Wire Clip --> 5V~24V (DC Power supply)

The post Appendix C – Counter GPIO Usage for Staff Exclusion Button appeared first on FootfallCam.