37.1 Purpose
This policy outlines the procedures and requirements for transferring ownership of a FootfallCam Analytics Manager V9 account from one service provider to another. Such transfers may take place when an account owner intends to switch their service provider due to reasons like lack of active support or discontinuation of service by the existing provider. It's important to note that each account can be only supported by a single service provider and the account will be linked to the service provider. The objective of this policy is to ensure a smooth and secure transfer process that protects the interests of both the transferring and receiving parties.
37.2 Account Transfer Procedure
37.2.1 Initial Request
The new service provider, who intends to provide support and supply to the account owner, must initiate the account transfer request by notifying FootfallCam. Additionally, the new service provider must provide the following documents as proof of confirmation of the transferability of the portal account for future service.
37.2.2 Documentation and Authorisation
The new service provider is required to provide an authorised letter from the account owner. This letter should indicate the account owner's consent to transfer ownership of the account to the new service provider, effective from the specified date. The letter should be written on official company letterhead, and signed by an authorised representative. The authorised letter must encompass the new service provider's company name, company information, and the request to transfer the account from the current service provider to the new service provider for future purchases and support.
In addition, the new service provider should also inform the account owner to inform their current service provider of this decision, thereby ensuring that both parties are aware of the change.
37.2.3 Review and Approval
FootfallCam will review the documentation provided by the new service provider and ensure compliance with FootfallCam's terms and conditions. Upon review and approval, the process of transferring account ownership will be completed within 30 working days.
If the customer account is currently hosted on their own server or on the existing service provider's server, the duration of transferring account ownership to the new service provider may be longer and additional costs may apply due to the complexities of the transfer process. This is determined by whether the account needs to be migrated to the FootfallCam Cloud server or to the server of the new service provider.
It is also important to note that the account owner is responsible for changing the access password. This ensures that the existing service provider will not be able access the account and safeguards the account owner's data.
37.2.3 Access Transfer
FootfallCam will notify the new service provider and facilitate the transfer of account access. The account owner's administrator is responsible for ensuring the removal of user access granted to the previous/existing service provider. Alternatively, if necessary, they may seek assistance from FootfallCam to disable the account access of the previous/existing service provider, thereby preventing any further access.
37.2.4 Subscription and Billing
If applicable, any existing support contract subscription will remain unaffected. The new service provider shall assume responsibility for the continuation of the subscription. FootfallCam will invoice the subscription fee to the new service provider, who will then be responsible for handling the invoicing and billing process with the account owner.
This policy may be subject to change or modification at the discretion of FootfallCam. FootfallCam reserves the right to refuse or cancel any account transfer requests that violate this policy or applicable laws.