How can we help you?

General Questions

How many people counters would I need for my retail store?

The number of people counting sensors required is dependent on the height of the ceiling and the width of the entrance. One device is sufficient in most cases.  This calculator will help you to determine the number of cameras.

Will installation of the FootfallCam Analytic Manager™ be required during the trial or demo period?

No, for the trial, we are using FootfallCam cloud server. After the trial, if you would like to have the software in your own server, we can help you to do the installation during the rollout. At that time, you just need to give us any of your server access, then we will help you to install it. All the data will be centralised in the server, therefore you can access all the data for all your stores via the web link.

For a demo unit or a trial project with FootfallCam, how will the data be retrieved and reviewed?

During the trial, we will prepare an account for the user within our FootfallCam Analytic Manager and provide the web link for the user to access their data.

What is the response time of support services?

FootfallCam aims to respond to most support issues within 1 business days after the support ticket has been raised in the support portal.

Do the same software support multiple counters?

Our software will support multiple counters and the counts from different counters can be combined in our web-based reporting software. You can combine the counts of the 2 counters and view the total traffic IN and OUT or you can view the total IN and OUT individually.

Is it possible to access the raw data from each individual camera?

Yes, you can setup a FTP location for the raw data to send to the dedicated location every day. The user also can choose to look at the branch by different time period and look at each individual camera separately. Using our API, we can query the data directly from the counter.

How do I stay up to date with the latest Footfallcam development news?

You may subscribe to our newsletter through the bottom of the webpage.

What languages is the control panel available in?

The Footfallcam control panel is available in 9 different languages and we are constantly expanding. The languages availabled are English, Chinese, German, Dutch, French, Spanish, Italian, and Persian.

Is the counting program and the reporting feature done on the device?

The counting program is run on the device. The device is merely a data collector, all calculations and aggregation of the data collected is done via our software, hence we provide the FootfallCam Analytic ManagerTM as a complimentary lifetime licensed product.

Does FootfallCam comply with the latest General Data Protection Regulation (GDPR)?

We are compliant with the current privacy regulations and work towards further compliance and upholding of the privacy of individuals. Under the GDPR regulations introduced in 2016 and implemented on May of 2018, there are several exceptions that applies to responsible manner of handling the data, such as anonymisation.

  • Recital 26 of the GDRP dictates that the regulation applies to information concerning an identifiable person. Information that is rendered anonymous and untraceable through irreversible pseudonymisation and unidentifiable to the person are not covered by this regulation. Furthermore, anonymous information processing such as for statistical purpose are too not liable for regulation by GDPR, which is the usage of FootfallCam.
  • In Chapter 2, Article 6, Clause 4-e; Chapter 4, Article 25; and Chapter 4, Article 32, Clause 1-a highlights the compliance with the regulation through irreversible pseudonymisation and encryption of the data, such as through data minimisation.

Has the system being tested in a crowded event or store?

Footfallcam People Counter have been successfully installed in various crowded spaces such as retail stores, shopping malls and art centres with proven customers' satisfaction and records of good counting system.

Click here to watch the demo video from FootfallCam YouTube Channel.

What can I find out from the heatmap solution you are providing?

The heatmap will be able to show different colour tones of the area. Area which has highest foot traffic may have warmer colour tones while areas which has lower foot traffic tend to have cooler colour tones.

Is the company registered?

Our company FootfallCam UK Ltd is registered in England, United Kingdom. Company registration number is 04471557.

How about future charging from you and also what would happen if your company went into liquidation?

We understand your concern about if the company went into liquidation, our source code is store in Escrow service, our software will continue to run under any circumstances and the source code will also available from Escrow service.

What happens if your company stops trading - will the system still work independently?

Yes, the server of the system will still continue to work. We could port the software to your local server.

Is the people counter suitable to be installed in bus?

Our counter would require a network connection and a power supply to operate. If it is mobility counter on bus, you would need to connect up the counter via 3G dongle. You would also need to have a power supply plug for it as the people counter do not have built in battery.

I’m looking for people counting via facial recognition for a retail store.

Footfallcam would not be capturing the people’s face. Therefore, it would not count via facial recognition. The counting would be based on the people’s body shape. In compliance with the GDPR policy released in May of 2018, we cannot provide demographic details such as age, or gender.

Can your counter installed at pop-up store?

FootfallCam is not suitable for the installation at pop-up stores or within kiosks in shopping malls. This is due to the kiosk having no clear definite entrance. There will be no indication on when a customer enters the "store" or leaves the "store" as there is no one way entrance, and visitors are allow to enter and leave from all different directions.

Could your counting system count people in the car?

Currently, it is not feasible yet.

Is it possible for FootfallCam to collect demographic data such as age and gender of the visitors?

Yes, FootfallCam is able to capture demographic data by using our AI video analysis system. This system reuses your existing CCTV cameras in the store (please note that the CCTV cameras have to be installed front-facing to customers’ face to determine their gender, age) and connects to FootfallCam Centroid at your back office. 

Does FootfallCam provide a sign/notice in the store which tells the customers what the camera does?

This is not needed as we do not collect any personal data or any personally identifying data of any specific visitor, we merely collect the counting data in counts along with hashed MAC addresses.

How does FootfallCam protect consumer privacy while collecting insightful counting data to be stored in the server?

For 3D counting, we only need to determine the amount of traffic that come into the store. Video recordings are not taken for this purpose. The 3D image processing is done within the device, where it then produces a count. The counts are only in text format that is being recorded and transmitted to the server to produce footfall reports.

For the Wi-Fi counting, all data are processed instantaneously from within the FootfallCam people counter prior to being sent to the FootfallCam server. On the device, all personal data collected are hashed on the counter level and the only result that is sent to the FootfallCam server are hashed MAC addresses (not the real MAC addresses).

Regarding washroom management, have you ever had any concerns from the public, the facilities management team or the security department of the building to install counter at the washroom door?

Our counter is not located inside the washroom and it will only allocated at the top of the washroom’s entrance to track the people counting so the privacy of others is protected. So far, we have not received any security issues raised by our clients who are using the washroom management solution.

For restroom management solution, what information does the cleaner receive through Telegram app when a facility usage reaches a predefined threshold?

You may customise the information that you want to send to the cleaner for their action. An example of the message sent to the cleaner is “Toilet touchup required at Floor3ZoneAF 50 people visited in last 5 hours”.

Is there a mobile application for users to login and access all data?

FootfallCam Analytics Manager is a web-based control panel. So, any device with access to a web browser will be able to login and access the data.

Can you share with me the background of your company?

Established in 2002, FootfallCam is a privately held company and leading global provider of people counting solutions. We have been offering our footfall solutions to many organisations all over the world in sectors varying from retail, fast food restaurants, and museums to smart buildings and airports.

Click here for more information regarding on History of FootfallCam.

Can view data through smart phone?

Yes, the data from the Analytics Manager can be viewed with any Wi-Fi enabled devices such as smart phone.

Can the ESL tag be customisable?

Yes, the ESL tag is customisable. We do have a standard set of format which you can refer to over in this link.

What is the wireless coverage range from the FootfallCam 3D Mini™ to the FootfallCam 3D MAX™?

The FootfallCam 3D Mini™ can connect up to 50m with a clear line-of-sight; and it can cover 20-30m in a noisy office environment.

Does the 3D Mini require a wall bracket to install it from the wall?

The FootfallCam 3D Mini™ can be mounted either on a wall or a ceiling, so it does not require any wall brackets.

Can the 3D Mini display the total occupancy of the room onto a display?

It will work in the same way as the 3D Max, whereby it will upload the data to the software in real-time, and then update the live occupancy display.

For 5 min of footfall count, how much data is generated by the FootfallCam 3D Mini™?

The average data transfer rate for each FootfallCam 3D Mini™ (to the FootfallCam 3D MAX™) is 5 kilobytes per hour, given that there is a pre-defined a sample size of 20 requests per hour.

How does Time-of-Flight work?

The time-of-flight principle is based on measuring the time it takes for a wave to travel from a source (a time-of-flight sensor) to an object and back. Based on that data – as well as some knowledge of maths and physics (such as wave propagation) – you can establish the distance of that object from the source.

What are the advantages and disadvantages of using Time-of-Flight counting technology?

FootfallCam 3D Mini is using Time-of-Flight counting technology and it’s suitable for indoor environments which are not subjected to strong sunlight. It comes with the following pros and cons:

  1. Pros:
    • Can work in complete darkness without any further assistance from IR LED.
    • Requires less CPU processing power since it does not have AI Video Analytics, thus this can reduce the cost of the device.
  2. Cons:
    • Strong Sunlight may flood the 850-950nm light measurement spectrum of the ToF sensor;


    • Black hair or black clothing may not produce a good depth map for optimal detection; e.g.:

Where will a user go to access their data captured by the FootfallCam?

It is web-based, you can access anytime at any PC/ mobile device with the given username and password. Of course the default password can be change for the security purpose.

Can I install the basis package in my building first, then choose to add more features on a later date?

Yes, our products are scalable and future-proofed. You can install our counters at the entrance for SafeOccupancy™ for the first stage, then choose to scale up your people counting solutions later.

Can I choose which specific features I’d like to have, instead of opting for either of the packages mentioned?

Yes, our in-house system analyst is more than happy to work with you to decide which type of counters best suit your requirement, and where they should be installed. Feel free to contact [email protected] for more info.

Can the software be installed on my on-premise server?

Yes, you may choose to view your reports and generated data on your own corporate server. For more info, please contact us at [email protected].

How can I ensure that my visitor/employees’ privacy is protected?

Our counters are installed facing downwards -- which means they can’t pick up facial features. Also, videos are taken in low resolution for verification purposes, which will be deleted after it is completed. FootfallCam also uses 3D depth map technology instead of video images for counting purposes.

How many people in a company will be able to access the reports at any given time?

Head office or headquarters have the option to create as many users account as possible to delegate access to reporting features to other personnels within the business.

Can I retrieve data statistics on visitor’s dwelling time in each zone?

Yes, based on our zone counter, the reports generated will be able to determine the average dwell time of each visitor in that area. A sample report may be found here.

How many devices will we need per shop for counting?

The number of devices required is dependent on the height of the ceiling and the width of the entrance. You may key in the data over

What is the accuracy level of Footfall data generated?

FootfallCam ensures that the accuracy level of our counter are at least 90% with video proof provided that the user applied for the verification service by FootfallCam.

Can I work with my appointed installers/contractors instead of FootfallCam technicians?

Yes, our counters can be installed quickly and easily by anyone, even if they don’t have any technical knowledge. We will also handle all the verification works required, so that you can be assured that your counters are optimally tuned for the best accuracy.

What is WiFi counting?

Each mobile device sends a WiFi signal every 2-8 seconds, even if it is not in use. FootfallCam collects all these signals within 100 metres. It detects all smartphones that are not connected to the store's WiFi network. Each smartphone has a unique identification number. FootfallCam WiFi Counting will then be able to provide the following statistics:

- How many visitors have already visited?

- How long do they stayed in the store?

- How many passed by without entering your store?

How does mmWave device GDPR-compliant?

The Millimetre Wave radar technology is incapable of capturing any personally identifiable information (PII). FootfallCam 3D ProWave™ is anonymous by design, it helps FootfallCam people counting systems to identify the usage of open areas without any camera and behaviour tracking.

Can FootfallCam 3D ProWave™ work in complete darkness?

Yes. The rada wave technology is not affected by any light illumination or reflection, it would work in inconsistent lighting conditions as well as complete darkness.

What are the usage environments that can integrate FootfallCam Space Sense™ occupancy counting?

  • Hotdesk occupancy of a office tower 
  • Meeting room booking of office workspace
  • Desk and seat booking for library
  • Washroom cubicle in a shopping mall
  • Auditorium usage of a university
  • Row-based seat occupancy of Airport or buses
  • Desk usage of fast food restaurant

What type of battery is required for maintaining FootfallCam Space Sense™?

FootfallCam will provide two CR2450 batteries for every single purchase of Space Sense™. The CR2450 is a Lithium 3V coin battery having the capacity of 550mAh. You are only required to change and supply two CR2450 batteries for each Space Sense™ every 4 years. If you would prefer a wiring setup instead of batteries, you can have the Space Sense with 12v wired supply.

How does FootfallCam Space Sense™ GDPR-compliant?

The PIR technology is incapable of capturing any personally identifiable information (PII). FootfallCam Space Sense™ is anonymous by design, it helps FootfallCam people counting systems to identify the usage of seats, desk, meeting room and washroom cubicle without any camera and behaviour tracking.

Can FootfallCam Space Sense™ work in complete darkness?

Yes. The PIR technology is not affected by any light illumination or reflection, it would work in inconsistent lighting conditions as well as complete darkness. PIR technology is commonly being used in security alarm systems to detach motion during night time.

Can the FootfallCam Space Sense™ easily be relocated after installed?

Yes, the sensors can be easily relocated with ‘peel -and-stick’. You will need to amend the position on your floor plan. The binding via RF transmission needs to be redo/configure if relocated to another master device that was far from the original coverage distance.

What device does FootfallCam Centroid Outdoor™ support?

FootfallCam Centroid supports both FootfallCam People Counter and generic IP CCTV. Each Centroid Outdoor can connect up to 4 devices at the same time for 1 functional feature.

What are the technical specification requirements for CCTV?

To connect with FootfallCam Centroid Outdoor™, CCTV must satisfy the following baseline requirements:

Other functional features may impose further environmental and performance constraints.

Does Centroid Outdoor require POE?

No, Centroid does not draw power from the RJ45 cable, it connects Universal AC 110-240V for power, and connects 4G for internet connectivity.

Can Centroid Outdoor work with DVR or NVR?

Centroid Outdoor works with connected cameras. If you already have an existing DVR and NVR that connect all cameras, Centroid would work. As long as the DVR is configured to channel each CCTV footage via individual RTSP streams. Centroid may work with NVR if NVR can also be configured in a similar fashion. Read more about FootfallCam Centroid™

How long does Centroid Outdoor store its data?

Centroid will send all data immediately to FootfallCam server. A local copy will also be saved on device for 14 days.

How to connect a Desk Tag™ with Analytics Manager V9™?

You just need to power up the Desk Tag™ with one FootfallCam Master Device (such as MeshHub and 3D Max2), the Master Device will act as the data transmitter in between Analytics Manager V9™ and the Desk Tag™. 

What is the set up cost required to have 500 Desk Tag™ in my office?

You are required to install two FootfallCam Master Devices to connect 500 tags. The master device needs PoE wiring connection, while the 1000 batteries of Desk Tag™ will be provided by FootfallCam. Once the connection is done, you just need to configure the setting in FootfallCam Analytics Manager V9™, our customer support team will be more than happy to go through this process based on your requirement. After that, your SpaceBooker™ is now live, you can monitor live data and generate reports whenever needed.

What is the maintenance required to have 500 Desk Tag™ in my office?

Maintaining SpaceBooker™ with 500 Desk Tag™ is easy, all you need to do are: (1) let the office cleaner to clean the dust on the Desk Tag™ when needed; (2) maintain the network connection for the two Master Devices that connecting with all tags; (3) change two coin cell battery (3V CR2450) for each Desk Tag™ if it gone low battery after 4 years.

How to book a Desk if I have integrated the FootfallCam SpaceBooker™?

You can book a desk remotely or on-site, both using the FootfallCam booking mobile app.

How to connect a Room Tag™ with Analytics Manager V9™?

You just need to power up the Room Tag™ with one FootfallCam Master Device (such as MeshHub and 3D Max2), the Master Device will act as the data transmitter in between Analytics Manager V9™ and the Room Tag™.

What is the set up cost required to have 500 Room Tag™ in my office?

You are required to install two or more FootfallCam Master Devices to connect 500 tags. The master device needs PoE wiring connection, each Master Device can connect up to 20 metre. The 4x batteries of each Room Tag™ will be provided by FootfallCam. Once the connection is done, you just need to configure the setting in FootfallCam Analytics Manager V9™, our customer support team will be more than happy to go through this process based on your requirement. After that, your SpaceBooker™ is now live, you can monitor live data and generate reports whenever needed.

What is the maintenance required to have 500 Room Tag™ in my office?

Maintaining SpaceBooker™ with 500 Room Tag™ is easy, all you need to do are: (1) let the office cleaner to clean the dust on the Room Tag™ when needed; (2) maintain the network connection for the Master Devices that connecting with all tags; (3) change four coin cell battery (3V CR2450) for each Room Tag™ if it gone low battery after 4 years.

How to book a room if I have integrated the FootfallCam SpaceBooker™?

You can book a room remotely or on-site, both using the FootfallCam booking mobile app.

Is it possible for the footfall counter to exclude staff/employees from the counting?

Yes, we offer several staff exclusion options as part of our footfall counting technology to provide more accurate counting data. Please refer to the options below,

  1. Using AI Tags
  2. Dwell Time Exclusion
  3. Staff Exclusion Wall Button
  4. Staff Exclusion Zone/Line
  5. Discreet Fabric Tags

 You can refer to our Staff Exclusion Methods video here. For more detailed information and pricing, please contact [email protected]

Will the counter data be easily hacked by accessing to Wi-Fi?

The Wi-Fi SSID from devices can be hide and changed centrally for all devices in the V8 Control panel and store managers cannot change it at the device level.

Please kindly refer to the link below for more detailed information on Password Management for Device Level.

Chapter 2: Setting up Account - FootfallCam

The Wi-Fi can be accessed only through Wi-Fi with WPA2 encryption. Device will not have access to the store's network even if the user connects to the device Wi-Fi with correct passcode. Furthermore, admin has the option to centrally disable the entire Wi-Fi analytic in V8 Control panel for all devices.

Can we have free shipping?

Effective from 1st January 2022, we will no longer offer the free delivery service for bulk purchases for purchases over 12 units.

Is the system able to omit the trolley count?

Yes, we are able to differentiate and omit the trolley count because the height of trolley is below 1.3 meters.

How to log into FootfallCam Analytics Manager V9?

To access the login page for Analytics Manager V9, please visit

Enter your credentials (your email and password), and click on the login button. If the entered credentials are correct, you will be able to successfully log in to the Analytics Manager V9.

How to upgrade FootfallCam portal from FootfallCam Analytics Manager V8 to FootfallCam Analytics Manager V9

To upgrade your FootfallCam Analytics Manager V8 account to Analytics Manager V9 account, please go to and enter your V8 credentials to log in.

Once you have successfully logged in, the system will prompt you to upgrade to Analytics Manager V9, where you will be required to change your username to your email address for login purposes. While creating a new account, please ensure that you use a valid email address and refrain from using the same email for multiple accounts.

If you require further assistance, kindly send an email to [email protected]

Where is the FootfallCam data stored, and how can we access it?

The FootfallCam data is stored on the FootfallCam Cloud Server. To access the data, you need to log in to the FootfallCam Analytics Manager V9 portal using your registered email and password. Once logged in, you will be able to view the data and reports.

Is the counting done on the actual device or does the hardware send simple data to a server?

We have a mini-computer on the actual device itself which performs the visitor counting in real time. only the counting data is sent to the server.

Do you need a local machine to upload the data in the cloud or can the cameras load the data themselves?

Local machine is needed to upload the data, just a connection to your local network.

How can we upgrade to more features? Will we need additional cameras or equipment after the basic installation?

All features outlined (3D Video and WI-FI) will be included in the hardware package. If you would like to add in store analytics/ heatmapping then there will of course be a requirement for additional cameras to cover these areas.

Can the system integrate with our current POS system (We use Counterpoint)?

Yes, we do have API function that can integrate with your POS system. Users may refer to our API Documentation (Chapter 13: API Documentation- Data Export and Import - FootfallCam) for more detailed usage of API.

Can we adjust the heights of the people in the cameras?

The minimum couting height will be 1.3 meters by default, however, we can lower it down to 1.1 at request.

Do you have options for stores with a wide average entrance of 4 and 5 meters?

Yes, our counter has a very wide-angle coverage and in situations where the entrance is even wider, we can install 2 cameras to work in synergy.

Can the platform scale if our locations doubled or tripled?

Yes, our software can handle up to 5000 stores per account.

Can the wifi network be hidden for wifi counting or will it always be visible?

The wifi counting can remain when the wifi network is hidden but we do not recommend doing this because it will cause difficulties for technical support in the future.

We need to make sure we don't break any privacy law because we are on multiple islands. Are there other solutions?

Our solution counts anonymously and does not store any personal data, so is GDPR exempt in Europe.

How many cameras are needed per store?

For entrance counting, 1 camera per entrance. For heatmapping, this will depend on the size of the store and the ceiling height.

Privacy concerns

Many of our customers have had similar concerns over customer privacy. To ensure data protection we have designed our counters to be GDPR exempt.
FootfallCam does not collect, store, or use any personal data. Our system is designed by default to use only anonymised data.
Please see below on how we anonymise the data:
1. Video - FootfallCam does not use video images (which are 2D) to count. Instead, we use the 3D depth map generated from its stereoscopic lens to count with high accuracy. The 3D depth map is comprised of grey pixels and contains information relating to the distance of the surfaces of scene objects from a viewpoint. There are only two instances where low-resolution videos are used – the live view page for checking the camera angle and videos recorded for verification. The videos used here are designed to be at a very low resolution of 320 x 240 pixels. This low resolution is exempt from the GDPR because it is not possible to recognise an individual from it.

2. Wi-Fi Tracking - FootfallCam detects the MAC address of a Wi-Fi enabled device, but it immediately hashes the original MAC address with a one-way hashing algorithm (PBKDF2WithHmacSHA256), turning it into anonymised data straight away.

3. Risk of Anonymised Data Being Identified Is Remote - The one-way hashing algorithm that FootfallCam uses is irreversible. The only way to guess the original MAC address from its anonymised counterpart is to find a match by brute force. There are 281 trillion combinations of MAC addresses to try. Even if one knows the exact hashing algorithm and SALT key used, this will take 10-20 centuries to find a match. It is therefore reasonable to say that the possibility of identification is remote.

Additionally, to this we have designed various privacy modes. Please see the link below to see a short video displaying what the counter will see depending on the selected privacy mode:


I am ready to install the device and how can I get the support for the installation?

Please contact the FootfallCam Support Team to pre-book an installation support date. Please note that installation support must be pre-booked with us at least 48 hours in advance. The FootfallCam Support Team will standby to provide full installation support. If there is any urgent support, such as onsite installation assistance, please connect with FootfallCam Support Team through the FootfallCam Support Chat app.

How to set up and log into FootfallCam Support Chat App?

Please contact us at [email protected] and we will assist you in setting up an account.

Who is responsible to obtain the required work permits if FootfallCam is conducting the installation?

The store manager is responsible for obtaining the work permit. We need to determine if a permit is required before scheduling the installation or site visit. Usually, work permits are necessary for installation in shopping malls.

If I want to update the opening hours for my store during the holiday season, can I do it myself or do I need to contact the FootfallCam service desk?

Yes, you can update it yourself, the store manager has access to their own site on the portal, where they can update the opening and closing hours, as well as set custom operating hours during holidays, on the site settings page.

If you have any further questions or need assistance, feel free to raise a support ticket on the FootfallCam Support Portal. Please refer to the guideline here to know more about How to Raise a Support Ticket.

What is the maximum RJ45 cable length between the midspan to the router?

The limit on the length of the RJ45 cable between the midspan to the router is 100m. Alternatively, you may set up a network point in between, such as a PoE extender, if you wish to increase the reach of the cable.

How to connect up FootfallCam 3D Pro2?

FootfallCam 3D Pro2 is powered-over-ethernet and needs to be connected by a Cat5/Cat6e cable from the entrance to the PoE injector which should be located at the back office. Then using another power cable to connect from the PoE injector to the router power and data connectivity.

Please refer to the device connection schematic diagram below for a better understanding.

How to link the FootfallCam people counter to FootfallCam Analytics Manager V9?

To connect the FootfallCam people counter to FootfallCam Analytics Manager V9, there are two options, please refer to the below,

  1. Allocate the device to the FootfallCam Analytics Manager V9 with a pairing code during installation
  2. Manually pair the device from the portal, FootfallCam Analytics Manager V9.

For step-by-step instructions, please refer to Chapter 4: Setting up Devices, Section 4.1 of the guidelines, which can be accessed via the link here.

If there is water leakage in my ceiling, would it damage FootfallCam 3D Pro2?

The case of FootfallCam 3D Pro2 is designed to be splash-proof and has an IP rating of IP64. Therefore, if there is water leakage from the ceiling, the case would prevent water from seeping through.

How can we install the people counter if the installation site only has power supply available and no network or internet connection?

You can source a wireless router or broadband with a sim card slot that can insert a 4G mobile sim card to provide network and an internet connection to the counter. 

Please refer to the connectivity diagram below to have a better understanding.

What is the height and distance requirement for empty shelf detection?

Empty shelf detection provides regular checking on shelf emptiness based on advanced image processing algorithm and capable hardware. It is crucial that the device is installed such that the shelf is completely visible in device's live view. Please refer Empty Shelf Detection Installation Guide for more information.

Where should the staff exclusion wall-mounted button be installed?

The person has to be inside the counter tracking zone when the button is pressed to be excluded, so usually the button will be installed inside the entrance.

Can the PoE midspan be connected to the switching hub instead of the router?

Yes, it can be connected to a switching hub instead of a router.

How long will the accuracy configuration takes once the hardware is installed in the store?

FootfallCam tuning specialist will fine-tune the counter and start collecting data within 3 working days after the counter is installed. Within the next 3-7 days, our specialist will collect the sample size to generate the verification report as an accuracy certification for each counter. 

What is needed to deploy people counters in a shopping mall?

To deploy people counters in a shopping mall, you would need a Cat5e cable to connect the counter to the IT router which is usually located at the back office. If the cabling from the counter to the midspan take more than 100m, you would need to source a PoE Extender to extend the range of the signal. For more information on the preparation of the installation, you may refer to the Quick Installation Guide.

Does the counter accept PoE instead of PoE+?

Yes, our counters can work with both PoE and PoE+.

What is the impact if wrong degree camera lens (65°, 100°, 140°) installed?

Each degree is catered to varying ceiling heights. Using the wrong degree lens will affect the counting accuracy of the counters since it is not installed at its optimal height.

Click here for accessing to FootfallCam Calculator to determine the number of counter(s).

Does the counter have to be mounted directly overhead?

Our counters have to be mounted directly overhead of its coverage area in order for it to collect visitor in/out data, with an accuracy of 95% and above.

Where are the PoE points in a typical building?

Depending on the building, generally the PoE points are installed at the back of the server room. If the building has an existing cabling, then it can be used to connect to the counter; otherwise, cable installation will be required.

Have FootfallCam had any experience installing the counters in large buildings or areas where the sensors are in different levels of a building or far away from each other?

Yes, we have helped our clients in the corporate building and shopping mall such as Marina Mall and One Utama where the counters are allocated at different floors.

Do I have to install the counter at each entrance from parking place?

Usually you will only need to install at Ground Floor entrances. Assuming shoppers will take escalators or lifts at the car park entrances to Ground Floor, they will eventually end up in Ground Floor. Installing at the GF entrances will be sufficient.

What should we prepare before installing the counting system?

A floor plan of the shopping mall would be great, we can use that to identify the camera locations and zones. Prior to the installation, you may need to prepare static IPs for the cameras. Other than that, we can configure from our end.

Click here to view the FootfallCam Installation Handbook.

Can the counter address the issue of door swing interference?

Yes, the counter can be installed at the entrance with swinging doors. Our customers in the UK such as The Perfume Shop and Bonmarche are some of our good case studies. You may check out the sample video for more insights on how the configuration is being done. 

What type of plugs do FootfallCam provide for people counter?

FootfallCam provides 4 types of power cable to the international customer:

  • A. Type G
  • B. Type B
  • C. Type F
  • D. Type I
Users that are looking for other type of power cable will need to source from their local country, or they may choose from one of the power cable above that is compatible in their country.

What is the correct sequence of the Cat5 cable colour code need to be crimped?

The sequence is as follow: White-orange, orange, white-green, blue, white-blue, green, white-brown, brown.

Is the system available globally? Do I need specialised engineers to install and integrate the system?

Please consult with a FootfallCam specialist to see whether there is a local installer in the region. FootfallCam will readily provide remote support for users that would like to install the counter using their own in house electricians.

Are any outdoor counters available for installation?

Yes, we have a solution that is suitable for outdoor areas.

We are able to count the number of visitors in an outdoor environment by using our AI video analytics system. This system reuses your existing CCTV cameras and connects to FootfallCam Centroid at your back office. Kindly refer to this link for more detailed information about FootfallCam Centroid.

What is the minimum light condition for counter?

The light condition in a typical retail shop and shopping mall have been taken into consideration during the design stage, thus it is good for the camera counting. However, the counter may not function optimally at an entertainment place such as disco and club due to the rapid change of light condition.

Do I need a static IP address to configure the counter?

DHCP will be set as default for the counter. Once the counter is connected to the network, an IP address will be assigned automatically for the counter. Users have the option to set a fixed IP address for the counter at their own discretion.

What technical support is being provided?

Before the site deliverance, each camera will be configured with the relevant IT details (e.g. IP address, port, etc.) provided by the user. Once the camera arrived on site, full phone support is provided to the installer during the installation to ensure the camera is working properly and connected to the Internet. Then, the verification study will be initiated to fine-tune the accuracy of the camera counting. Full technical support is available via phone or remote connect support to diagnose and solve if there is any technical issue.

What is the power supply required for the counter?

Counter is powered using Power over Ethernet. The main power required will be less than 10w.

How many power socket is needed for a set of people counter?

Each set of people counter requires 1x power socket.

Will the FootfallCam device be linked to my corporate network and does it involve bypassing firewall?

Yes, we are using the cat5e cable to connect to your router, so the data can send to server via the store network. As long as the port 80 outbound and inbound is open, then it will be able to access.

What resources do I require during the installation of FootfallCam?

If the installation will be performed by your own installer, we will remote support them via instant messaging throughout the installation process to advise on the proper camera positioning and counter set up. However, if the installation process is carried out by our in-house installer, you just need to have the FootfallCam ready. Our installer will bring any other required tools. In some cases, we would have some miscellaneous requirements such as ladders and the FootfallCam support team will inform you should there is such need.

What is the time frame required for installation?

We would require 2 weeks in advance to arrange the installation. For the same location, 3-4 counters can be installed per day.

Will the installation of FootfallCam require any form of electrical or technical expertise?

The installation is easy and straightforward, requires 1x Cat5e cable only to connect from the counter at the entrance to the back office. Therefore, any local handyman or IT person is sufficient to perform the installation.

Can the counter easily relocated after installed?

Yes, the counter can be easily relocated. You will need a Cat5e cable to connect the counter to the IT router. However, the accuracy of the counter would need to fine-tune again after relocated to ensure it could achieve 95% accuracy as different settings would need to apply for different environments.

Where should I install the counter?

Our people counting counter would be installed in the middle of the doorway, facing perpendicularly down to count people coming in or going out when they are passing by the counter. The counter should be installed as close to the door as possible so that the counter does not pick up the activity inside the store which could affect the counting (usually is 1m from the door). Please find more information on our installation guide.

Can the device be chained on the same Ethernet cable to reduce the number of PoE ports and to be able to install in wide entrances?

FootfallCam counters may be chained through cascade topology to reduce the number of PoE ports required.

If 2 counters are installed side by side in the same entrance, would it count the same person twice?

An individual will not be counted twice even if the counter coverage overlaps an area, this is due to FootfallCam verification specialist having the expertise to exclude overlapping area from each counter.

What is the height requirement for FootfallCam?

Ceiling Height Device
2.2m - 2.5m 140o lens
2.5m - 4.5m 100o lens / 160o lens (FootfallCam 3D Max) 
4.5m - 7.0m 65o lens

Click here for accessing to FootfallCam Calculator to determine the number of counter(s).

What is the project plan (i.e timeline for installation, integration and go-live)?

Depending on the number of counters required in the project, the timeline varies in case-to-case basis. Generally, the tuning of the counter will be done within 3 working days while the verification will be completed within 7 working days for your review and approval. The data is ready to be used once it is being certified.

Why Footfallcam need to follow TIA/ EIA 568B colour code for crimping the cat5 cable?

It prevents crosstalk interference and unreliable network connection.

Click here to view the FootfallCam Installation Handbook.


Does iOS 8 MAC randomization impact the Wi-Fi counting accuracy?

No. Due to the fact that it only randomizes the MAC address when it is not connected to a mobile network, it would not impact on the Wi-Fi counting (visit duration and returning customers).

Impact on Wi-Fi Location Tracking
Firstly, when a device is not connected to the network, it doesn’t transmit frames at regular interval. Depending on the manufacturer and operating system of the device, this interval could be even up to 5 minutes. So, when the visitor carrying any Wi-Fi device moves around in the venue without connecting to the network, the estimated location of this device becomes stale very quickly. As a result, location tracking for unconnected device doesn’t have much business value.

Does the device require a static IP?

It can be set as DHCP (Default) or Static IP.

Is it possible to exclude the same visitor that enter and leaves the store in short intervals?

It is not possible to exclude the same visitor when they leave and enter the store in short intervals. However, as the percentage of these consumers will be minimal, it will not have a significant impact on the counting data.

What is the required name for importing data via FTP?

The naming sequence may be set as anything according to the user's preference. There is no restrictions on the name.

Does the importation of data via FTP need to contain existing data accumulated from the past or to contain only the newest sets of data?

The data file only needs to have the newest set of data. Once the data has been uploaded to our server, the data will remain there even if the original file data has been deleted. A new file everyday instead of continuously building onto one file.

What is the time when the uploaded data is downloaded in the Analytic Manager via FTP import?

The file is downloaded every hour at the beginning of the hour. For example, if the file is uploaded at 3:50, the file will be downloaded at 4:00. If the file is uploaded at 4:01, the file will be downloaded at 5:00.

Does FootfallCam count customers walking in multiple directions?

Our people counting system using a series of video process algorithm to count human traffic in bi-directional.

Do I need a PC to view your software?

Our FootfallCam Analytic Manager V8 is a web-based software which is accessible by any browser with Internet connection with a given URL. It is a web application which enable user to view people counting report, manage user account and manage location and equipment settings.

How much bandwidth does the FootfallCam People Counter require?

We only produce count based on the image processing so only counting data will be recorded and uploaded to the server. Therefore, the bandwidth usage is minimal, please refer to page 5, "MINIMUM BANDWIDTH USAGE"  of the link here for more information about the minimum bandwidth requirement.

Is the system able to support wide geographical area across different countries? Is there any network restriction or implications associated with provision of multiple deployment linked to the central reporting server?

FootfallCam provides remote support on a global scale. The central database and reporting software is available for access remotely from anywhere in the world as long as an internet connection is available.

What types of data are available and in what format can the data be extracted and integrated into the business system?

The counting data is available in hourly and daily and can be exported in XML and CSV formats to integrate with your business system.

Will the data of an existing store be affected if a counter is removed from it and relocated to another store?

The data of the store will not be affected if a counter is removed from the store. The data are stored on a database level linking both the branch name and code instead of linking it based on the individual counter. However, the counter will need to be deleted from the existing branch level in the database and allocated to a new one to prevent new incoming data from being aggregated to the removed store.

How can data be sent to FootfallCam central server if the software is hosted on a corporate server?

We would need to do the port forwarding for port 80 (to push data to the central server) and port 22 (for our technical team to remote connect to the counter for software updates). Please provide the external IP address and port to us. Also, you would need to allow firewall access for port 22 and port 80 for this counter. This can be done by adding an entry to the access control list.

Since WiFi signal is emitted every 4-8 seconds, what happens when a customer passes by? How does the WiFi counting works?

WiFi coverage range is up to 100 metres in radius (in an open spaces), so it is unlikely that a customer would pass the window in 5 - 15 seconds. In addition, The counter collects large sample size and the WiFi counter data is normalised using the video counting data.

How can the integration within the same server could be done?

There is 2 options in doing this:
Option 1 – From your POS software, usually it will have the automatic export function, so the POS software can regularly dump the data to a folder. Then, we will set up our software to grab the data from that folder.
Option 2 – From our software, routinely request to your POS software to grab the data.

Where will the data be stored and for how long?

Data will be collected and stored in two levels, either on the counter or server level for a specific period of time before it is deleted. Please refer to the table below for more information. 


Types of data

Counting Data


Counter Level

Raw data stores in the counter before uploading to the server for aggregation

30 days

14 days

Counter Level

Raw data stores in the counter when fail to uploading to the server due to counter offline

180 days

14 days

Server Level

Raw data stores in the server for temporary backup after the raw is uploaded to the server and aggregated successfully

7 days

7 days

Server Level

Aggregated data stores in the server



How long does it take for the server installation?

It usually takes 2 hours to complete the server installation. You would need to install and provide TeamViewer access to our technical to work on the installation.

Can I use the network cable for power supply of the counter only, and the data to run on WiFi without the network cable?

The data couldn't run on WiFi only. It requires the network cable to transfer the data from the counter to the server.

How many days of the data can be stored in the counter when the Internet connection fails and to upload to the server when the Internet conenction is back to normal?

When the Internet connection fails, 3 days of the Wi-Fi counting data in the counter and the visitor data by hourly will be stored in the counter until the storage is fulled or pending to upload to the server.

Can 1 Mini Computer be connected to multiple screens?

Yes. 1 Mini Computer can be connected to 2 screens at once as there are 2 micro HDMI ports available.

Will LabelNest E-Displays operate at low temperatures (below 10 degrees)?

We're developing LabelNest E-Display TagFreezer, which will be able to operate between 0-50 degree temperature. It is currently not available, do stay tuned for further updates on our product.

Can we use magnets to fix the tags to workstations without interrupting the usage of the tag?

For now, we are unable to use magnets to fix E-Displays to workstation as further testing will be required.

Are LabelNest tags suitable for outdoor uses without waterproof casing?

LabelNest tags are not recommend for outdoors use cases as they are designed for indoor uses such as retail stores and smart offices.

Is it possible to connect multiple people counters per gate? What about multiple gates per building? Any max number of devices or gate to support

There is no maximum threshold on the number of devices to support. Yes, it is possible to have multiple people counter per gate or multiple gate per building.

Can our software and system integrate with LoRA type products?

Yes, we will propose to use our FootfallCam Mesh Hub which can be connected to LoRA type IoT devices.

"What type of communication protocol does the FootfallCam 3D Mini use to connect with FootfallCam 3D Max2? "

FootfallCam 3D Mini uses radio frequency to connect with FootfallCam 3D Max2 — either 868Mhz or 915Mhz radio frequency. Depending on the legal radio frequency band, the pre-set radio frequency will vary between different countries.

In terms of the radio protocol, we are using a protocol based on the IEEE 802.15.4 MAC and PHY specification.

Could the new iOS MAC address randomization lead to false positives when identifying individuals who pass through a location multiple times, such as someone passing through at 9 am and then again at 4 pm, potentially leading to them being mistakenly identified as different individuals due to MAC randomization

FootfallCam device is using dual counting methods, which are 'Image Processing on Video Analytics' and 'Wi-Fi Analytics'. 

Our Image Processing method is highly accurate, as it detects individuals passing through the entrance or exit and counts them as 1. Therefore, for example, if someone passes through the entrance at 10 am and leaves and visit again at 4 pm, they will be counted as two footfall. 

However, for Mac randomisation which is using Wi-Fi Analytics counting, it will not be included in the count as we have an algorithm to detect and remove it from the counting.

What should I do if I encounter any technical issues and how do I raise a support ticket on the FootfallCam Support Portal?

If you encounter any technical issues, please raise a support request on the FootfallCam Support Portal. You can refer to the guidelines provided here for detailed instructions.

Is FootfallCam API able to support any platform, such as C#/ASP.NET and React, or is it specific to a particular programming language platform?

Yes, our REST API is using CubeJS standard which supports C# / ASP.NET and React platform and users can easily integrate our API into their applications.

Is it possible to obtain real-time counting via the local websocket for the FootfallCam 3D Mini, enabling the In/Out count to be obtained by event and connected through a local IOT edge device to our BMS system?

Currently, 3D Mini data is transmitted to the server in real-time with the help of our FootfallCam 3D Max2 as the gateway. Its currently not possible to use another device as a gateway for our 3D Mini to transmit data to the server.

How do we provide data benchmarking for UK? Is it provided for all UK footfall, or specifically retailers/supermarkets/by category?

We can provide data benchmarking by comparing your premises' performance with data from a 3rd party provider such as IPSOS. Alternatively, we can also compare this using our existing FootfallCam database, subject to availability. We allow them to source data from 3rd party data and we can do the benchmarking.

What is the encryption used between the device and cloud software?

The encryption methods used for the device and the cloud software are HTTPS (HTTP with SSL Encryption) and WSS (WebSocket connection with SSL). WSS is more for Space Occupancy (Secondary Server).

Reports and Analytics

Are all the reports stored in the cloud?

Yes, they will be accessed in the cloud. However, the software can be hosted on your company server if needed.

Can we create a custom dashboard or can the system be customized?

Yes, the dashboard is available upon request as each dashboard needs to be customized and built by our specialist to cater for each store's use case.

What kind of reports do you provide?

We have over 60 readily available reports for many different metrics and job roles.

What is outside traffic and how is it calculated?

Outside traffic refers to the total number of people who have passed by the tracking area. It is calculated using WiFi-counting, where individuals carrying smartphones with WiFi enabled are detected and counted based on the signal strength from the unique identifier (MAC ID). 

For more detailed information, please refer to the Counting Modules here

How does the system capture the returning rate?

Returning Customer refers to the number of visitors today who have previously visited the area/site within a specified period of days, which can be configured to 14 or 60 days. We use an algorithm to compare the MAC addresses detected on the selected date with all the MAC addresses collected within the specified period of days, based on the selected date. This allows us to track and identify customers who have returned to the area/site based on their MAC addresses.

For more detailed information, please refer to the Counting Modules here

How is the turn-in rate calculated?

Turn-in rate refers to the ratio of the total number of passers-by who enter the store/site out of all the outside traffic and the number of people who enter the store/site.

For more detailed information, please refer to the Counting Modules here

What is average visit duration and how is it calculated?

Average Visit Duration refers to the average amount of time that visitors spend in a specific zone or area. It is calculated by analysing the Wi-Fi signal strength of the MAC addresses of visitors’ devices, monitoring the time when the unique MAC address enters and leaves the zone/area, and then calculating the average duration of all visits during a specific period of time.

For more detailed information, please refer to the Counting Modules here

Can the data from different entrances of the same branch and the data from the different branches be consolidated into the same report?

Yes, we have two types of reports, please see below.
  1. Store level report - provides counting data from all entrances/devices in a single store.
  2. Company level report - combines data from all entrances/devices across all branches, providing a consolidated overview of the footfall data.

How do we generate heatmap in reports?

Heatmap report is generated based on both Passer-by and Engaged Customer. The intensity of the colour is based on the min-max traffic count range of the particular time interval. The reason why some parts of the heatmap zone is without colour even though there are people passing by is because the time spent in the particular point (x-y coordinates) is so short that the colour is too light to give any significance.

A person is considered to be "Engaged Customer" in the report if he is in the heatmap zone for more than 30 seconds. Else, they will be considered as "Passer-by". The standard to be considered as an "Engaged Customer" is 30 seconds. If the area is very big or very small, we may adjust the time threshold.

Can the reports scheduled on daily basis?

The report can be generated on daily and weekly basis according to the schedule that will be manually configured by the user.


Why do I need to use FootfallCam? It's retailer’s preference to deal with requirements that need solutions, not solutions as the first step.

For the Retail Chain, the managerial level may want to know.

  • Do we have a higher proportion of frequent visitor coming back on Friday evening?
  • Is the staff level appropriate in each department of the stores?
  • Are we closing the store too late or too earlier, they may want to look at the outside traffic during closing time.
  • Does people tends to stay in the shop longer during weekends? How about Christmas?
  • What is the anticipated number of people coming into the store over the next 7 days?
  • Comparing stores in one region, how was the traffic profile for every store and other metrics like returning customer?

Can the product being purchased separately?

The product is sold as one, the hardware comes with the complimentary software. We manufacture both hardware and software in house hence they complement each other very well, we do have the function to export and import data in and out of our server to integrate with other software.

Confirm the packaging for delivered equipment (size + weight + no of boxes + no of pallets)

520mmX400mmX330mm, approximately 14 KG each box, each box can contain 13 units of FootfallCam.

The software in the cloud version is free?

Yes, the cloud version is free of charge.

Are there expedited shipping services?

You may choose to use your preferred courier and your own shipping account for expedited shipping though they will be at your own expense.
Alternatively, we offer expedited shipping service with surcharge. Rates may apply depending on delivery address, please contact us for a quotation at

What are the payment method available?

You may purchase it via credit card (for less than 2 units) or bank transfer. Please contact us at to request a quotation. All payment term for our product is strictly payment in advance.

Do you provide consultation services to analyze the data generated?

We do not provide consultation services for customers on how they should act with the data they have. However, we do have a variety of case studies and reseller stories on how they use Footfall analytics

Is FootfallCam People Counter suitable for club and bars?

FootfallCam People Counter can only work accurately in well lit area. The entrance area where the traffic is counted will need to be well lighted. It could not work under a dim situation because the resolution would not be high enough for the FootfallCam People Counter software to work.

Does the FootfallCam People Counter come with a warranty? If so, how many years does it cover?

The FootfallCam People Counter is entitled to 1-year manufacturer warranty for hardware. Replacing the equipment will be charged after the warranty period.

Click here to view the Warranty Terms and Conditions.

Will the counter protect privacy of the shoppers and keep their information secure?

Yes, it will. We are using your existing Wifi infrastructure or our compact plug-and-play sensor, we record signals and send them to the cloud. For privacy, every MAC address will be encrypted before it is being sent and stored in the server, preventing unauthorised users from accessing to these data. Because shoppers don’t need to actually connect to your Wi-Fi network or install a mobile app, you can measure their activity without interrupting their shopping experience.

How long does it take to prepare it for shipping? And what is the estimate date of arriving if I made the purchase today?

We have a production lead time based on the number of units ordered. The delivery lead time would be approximately between 7-15 days subject to custom clearance after the payment is made.

Could you provide me with the delivery charge?

You may need to provide me your company name and address so that we could make an accurate freight charge quotation for you. Please contact us at to request for a quotation, please indicate the number of units and also the address that the units need to be delivered.

Is the software cost a one off price with no annual costs, server costs, etc?

Yes, the product costs an one off price. We have an optional support contract which covers the technical support and software upgrades.

What is the charges for more than one camera with a single web-based reporting software?

Each camera need software license for the use of People Counter System. One software license is for one camera and it is charged accordingly. However, our web-based reporting software supports unlimited cameras. It can extract data from multiple cameras and combine data into a group.

May we use the hardware with or without the existing software platform?

The hardware comes with the complimentary software (lifetime license), you can also export the data to be used with other software.

If I place an order, where will the units be sent from?

Depending on the region of consignee (receiver), FootfallCam will send out the units from the nearest FootfallCam warehouse.
For Europe, Western, Central and Northern Africa region, units will be sent out from UK.
For Asia and Eastern, Central and Southern Africa region, units will be sent out from Malaysia.

What is covered for the delivery by FootfallCam?

FootfallCam practises DAP Incoterm for all delivery where we will deliver the package right up to Customer's designated address. Customers only need to cover local import taxes, local duty taxes or sales taxes charges to settle custom clearance on customer site. If you have your own preferable shipping couriers, you may provide us your shipping account, but the delivery expenses will be charged on your account.

Are hands-on training material provided in regards to using both the software and hardware?

There are a variety of documentations that guides users on how to use the Analytic Manager and what do the reports indicate. If the user require an in-depth tutorial and guidance, FootfallCam offers Skype training for the hardware and software at an additional service charge. Please e-mail for additional information on cost and structure covered.

How would we charge for server installation? Would it be a one-off installation fee per site, or would the one-off installation fee apply to the whole rollout?

We will charge per server installation, not per site. If multiple sites shares the same server, installation charges will only be applied once. On the other hand, if software needs to be installed in multiple servers, even if it is the same project/roll out, installation fee will be applied based on the number of server installation.

How much do we charge to provide the omnichannel insights?

We do not charge to provide omnichannel insights. Omnichannel insight works by comparing the visitor's MAC ID between multiple channels, such as online website and physical store visits. We can track the customer's MAC ID when they visit the physical store via Wi-Fi counting, and provide this dataset to you. You may then compare the same MAC ID on your platform such as online websites or apps.

Given Brexit, if I'm from EU countries and wanted to import goods from UK, will I be incurred any taxes?

Yes, during import of goods, import duty and sales tax (VAT) will be charged by the local government. Since our FootfallCam is classified as a computer product, it would be exempted from import duty to most of the countries. Previously, as the United Kingdom is part of the EU, the customer will be exempted from the sales tax when the VAT number is provided. For now, as the United Kingdom is currently not part of the EU anymore and as a result of the Brexit, VAT will be incurred by the local government to import goods from the UK but not by FootfallCam. However, as long as your company is VAT registered, you would be able to claim back all the VAT charged. Therefore, this would not cost any extra cost/burden to your company.

What is the delivery incoterm that you wil use?

Shipment will be under DAP Incoterm where FootfallCam will help buyer to arrange the shipment until the end of destination. Any import duty and sales tax incurred to the unit is responsible by the buyer.

Do you integrate with sales data and show that on the dashboard?

Yes, you can import your sales data into our dashboard manually, or automatically via FTP. You can check out our sample sales conversion report here:

Regarding washroom management, have you ever had any concerns from the public, the facilities management team or the security department of the building to install FootfallCam People Counter at the washroom door?

FootfallCam People counter is not located inside the washroom and it will only allocated at the top of the washroom’s entrance to track the people counting so the privacy of others is protected. So far, we have not received any security issues raised by our clients who are using the washroom management solution.

What are the service provided by FootfallCam which comes along with the hardware and the completemenry software?

For our service, other than providing the free first-time accuracy configuration for every counter, we provide lifetime full technical support, meaning If you have encountered any issues regarding the device and the software, you could raise the support ticket to our technical team to provide you the immediate solution. Besides, we are more than happy to provide you the training online to guide you on how to retrieve the data and report from our analytics software

How do I sign up for support contract?

Please send an email to to request it. We would like to inform you that we have this new billing system which your support contract will be charged in postpaid payment term, at the end of the year, we will send you an invoice detailing all the counters you have that are active and the amount will be pro-rated. For example, if you are registering a new counter in March, then we will only charge you from March to December of that year.

Do take note that once you agree to sign up for the support contract, all your counters under your account will automatically be opt for support contract.

What is the coverage area of FootfallCam 3D Pro2 and how can I determine the number of devices needed to cover my store entrance?

The coverage area of the FootfallCam 3D Pro2 depends on the installation height. Typically, on a regular ceiling height of 3.5 meters, one unit of FootfallCam 3D Pro2 can cover an entrance that is more than 5 meters wide. You can send the store measurements to sales@footfallcam for advice on the set up for your store or use FootfallCam Online Calculator to determine the number of devices required.

Does FootfallCam device has a limitation of counting the number of people at one time?

No, FootfallCam device does not have a specific limitation on the number of people that can be counted at one time and it is capable of accurately handling large volumes of traffic data.

Does FootfallCam provide live data on people counting?

Yes, FootfallCam can detect and count the number of people in real-time and provide the live occupancy data which can be viewed on FootfallCam cloud-based server or on-premise software. 

Is the PoE midspan is included in the price with the people counter?

Yes, PoE midspan is included in the package with the people counter.

How many devices can Analytics Manager V8 support?

The maximum number of devices FootfallCam Analytic Manager can support is 10,000 per customer acount.  

Does FootfallCam offer extended warranty?

Every FootfallCam counter comes with a one-year manufacturer hardware warranty and the extended warranty can be purchased for an additional 4 years over the original warranty period. Please note that the extended warranty must be purchased at the same time as the devices. 

For more information, please contact our sales team at

Why is there a charge for reallocation/ reverification/ recalibration?

Reverification/Recalibration will be charged if the device is relocated. The reason we charge for it is because the process of verifying devices and reconfiguring the settings requires a minimum of 8-10 man hours to make sure the calibration and verification are accurate.

Do we require any portal/software for receiving the data file, or is it sufficient to push the raw data file (XML format preferred) to the FTP folder?

Yes, it is possible. The data will still be uploaded to our server, then at our server, you can set up a FTP to push the data to your FTP folder.

Is there an option to access the device if necessary, and is there also an option to schedule video recording for verification purposes?

Our technical team will help you to check the status of counters if required. We will provide verification service free of charge for the first allocation and if you require verification after that, it will be chargeable but if you want to schedule a video recording for yourself, you can schedule it anytime by using our V8 analytic portal free of charge.


Do you have a developed ETA bus app to be used with the system?

A Bus ETA app is not part of our product offering. What we can provide is integration of people counting data into your own existing Bus ETA app to provide business insight.

How do FootfallCam protect partners for each deal?

We have a structured and comprehensive process in place to protect our partners and ensure they have access to the necessary resources and tools to effectively manage their customers

Once you make your first purchase with us, we will assist you in creating an account to access FootfallCam partner portal. From our portal, you will be able to manage your customers and access relevant documents, sales tools and materials, training videos, API documents, order history, and more. This centralized platform provides you with credential access to all the resources you need in one place.

If you have any potential leads or are currently in the demonstration stage with a customer, you can r